Patient Services Advisor

Job Responsibilities: Administration To have a thorough knowledge of all practice procedures To work in accordance with written protocols To carry out specific administrative tasks Process outgoing mail Filing post in medical records Photocopying as requested Coding and Scanning of Documents Summarising new patient medical records Typing of referral letters, general letters to patients and hospitals and medical reports Taking minutes Booking appointments on Choose and Book system and attaching referral letters electronically Reception Receiving patients and consulting with members of the practice team Handing completed repeat prescriptions to the patient and checking names and address Be able to cover all reception positions as necessary Keeping the reception area, notice-boards and leaflet dispensers tidy and free from obstructions and clutter Appointments Process appointment requests from patients for on the day and future appointments by telephone and in person Deal with visit requests Computer Registration of new patients computer data entry and medical records Process patients change of address computer data and medical records (have knowledge of Practice area Process repeat prescription requests in accordance with practice guidelines Telephone Have working knowledge of the telephone system Other Tasks Clear consulting rooms after surgeries of patient paperwork Restocking of consulting rooms of stationary Ensure building security having thorough knowledge of doors/windows/alarm Duties may be varied from time to time under the direction of the Practice Director/ Reception Team Leader dependent on current and evolving practice workload and staffing levels.