Customer Experience Advisor

• Do you have experience working in a busy call centre environment?
• Are you passionate about resolving customer issues and complaints?
• Do you want to work for a business who prioritise employee wellbeing and training?

ER Recruitment are working with a growing brand who are continuing to dominate the market. They are looking for personable, professional customer service advisors to join their contact centre team. These individuals will be responsible for handling a wide range of inbound calls and emails from both commercial and domestic customers, providing a leading service on behalf of the brand.

Role & Responsibilities of the Customer Service Advisor:

• To work towards annual objectives, for KPI’s to include talk time, wrap time, call answer rate and quality monitoring.
• Handling a large number of calls communicating with customers over the phone and email.
• Own and resolve all queries and issues effectively and efficiently.
• Investigating issues and working towards positive outcomes.
• Working in a busy environment, prioritising tasks in order of importance.
• Delivering great customer service at all times.
• Inputting customer data into the business’s internal CRM.
• Working as a team player, supporting colleagues when required.

About You as the Customer Service Advisor:

• Able to start March 12th.
• Able to commute to Syston, Leicestershire (public transport links limited)
• Experience working in a high volume/call centre environment.
• Excellent communication skills to build relationships.
• Able to deliver excellent customer service.
• Someone who is focused and pays attention to detail.
• A positive person who can handle difficult conversations.
• Good time management.
• IT proficient.

Additional Benefits:

• Monday to Friday role + 1 in 4 Saturdays (paid in overtime)
• Free onsite parking
• 25 days plus bank holidays
• Great onsite training
• Hybrid working office based 2 days per week after 3 weeks training completed

Please note by applying for this role you give consent for ER Recruitment to retain your CV for up to 24 months for the purposes of assisting you to find your next role unless you notify us otherwise.

While we aim to get back to all applicants, if you do not receive a response within 7 working days then unfortunately your application has been unsuccessful on this occasion.

We look forward to helping you in your career, so please send a copy of your CV to us. If you know of other people who are currently looking for a new career, please feel free to refer them to us.

We look forward to hearing from you