Customer Service Officer
BCMGlobal Mortgage Services are seeking a Customer Service Officer to join our Special Servicing Team. As part of your role, you will be responsible for managing various loan portfolios on behalf of our valued clients, undertaking a range of post-completion special servicing activities in line with service level agreements, internal procedures, and current legislation.
Our clients include banks, specialist lenders, and private equity funds. As a Customer Service Officer, you will be expected to consistently provide an excellent level of service, ensuring that we treat customers fairly and work towards delivering the best possible outcomes.
Who Are We Looking For?
Essential:
- Previous customer service experience.
- Ability to organise your workload efficiently to meet deadlines and regulatory requirements.
- Excellent communication skills at all levels, both verbal and written.
- High attention to detail, ensuring information is recorded accurately, factually, and professionally.
- Ability to work effectively as part of a team, being cooperative, supportive, and reliable with a proactive can-do attitude.
- An empathetic manner with the ability to confidently handle difficult conversations while being sensitive and appropriate.
Desirable:
- Experience in the mortgage/lending industry.
- Basic knowledge of buy-to-let mortgages and specialist finance in the UK.
- Understanding of the applicable regulations governing the financial services industry.
- Experience of supporting Vulnerable Customers.
- Industry-recognised qualification.
This is an excellent opportunity to be part of a growing, professional team that values providing top-tier service to our clients. If you have a passion for helping customers, a strong attention to detail, and the ability to work within a collaborative team, we would love to hear from you!
BCMGlobal - Benefits summary for- 25 days holiday
- Purchase Leave (up to 30 days in total)
- Pension - employer matching up to 5%
- Life Assurance x4
- Private Health Care - Job dependant
- Free fruit Wednesdays
- Free tea / coffee / cordial
- Wellbeing Day
- Volunteering day
- CEG Life app for Crown House
- Showers and locked Bike hut
- Sports & Social Committee
- Employee Recognition Scheme
- Employee Referral Programme
- Summer/Christmas Party
- Discretionary Bonus Scheme
- Cycle to work scheme
- Eye care voucher scheme