Emergency Department Receptionist - ref. t7864603
Job overview
This is an excellent opportunity to join a friendly, supportive team working in Emergency Care. The Emergency Department is a friendly, exciting place to work currently undergoing a large transformational project with exciting new developments and opportunities.
We are looking for a Receptionist to work on our friendly reception desk in the Emergency Department. The successful candidate will undertake a variety of reception duties working in A&E and processing Patient data. You will also act as a focal point of communication between Patients, Ambulance Crews and Medical / Clinical staff.
The successful candidate will have a friendly and professional attitude, good IT and organisational skills and be able to accurately complete / input data. The successful candidate will also need to be able to deal with difficult and stressful situations with courtesy and empathy.
The Royal Surrey County Hospital NHS Foundation Trust offers an excellent range of exciting, rewarding roles with fantastic opportunities for career support and development / training as well as a great range of employee benefits.
This appointment is for a night shift position, with working hours from 9:30 PM to 8:00 AM, 20 hours per week over two night shifts.
Main duties of the job
To provide a calm, friendly, and welcoming reception to the Emergency Floor, incorporating A&E, the Emergency Assessment Unit, and Ambulatory and Emergency Care, ensuring all patients, visitors, and staff feel supported, respected, informed, and valued throughout their time in the department.
Working for our organisation
Royal Surrey is a compassionate and collaborative acute and community Trust. Recognising that our 5000 colleagues are our greatest strength, we offer a comprehensive health and wellbeing program along with a commitment to developing and advancing your career.Our diverse and welcoming Royal Surrey family will ensure you that you feel valued from your initial interview through your entire tenure.
We are clinically led and provide joined up care by bridging the gap between hospital and community services alongside regional specialist cancer care. Our main acute hospital site is in Guildford with community hospital sites at Milford, Haslemere and Cranleigh.We provide adult community health services in homes across Guildford and Waverley.
The Care Quality Commission (CQC) have given us an overall rating of Outstanding.
Royal Surrey has a strong reputation and history to build on. We are proud of our achievements and we are investing in our colleagues through our commitment to supporting professional development as well as investing more than £45 million in our physical environment and new equipment in the next few years.There has never been a better time to join us.
Although it isn't the Trusts normal practice, adverts may close early, so you are encouraged to submit an application as soon as possible.
A video about the Royal Surrey - https://www.youtube.com/watch?v=R96pMboIYdo
Detailed job description and main responsibilities
Provide a friendly, caring, and efficient reception service to our Emergency Floor, ensuring clear communication and support for all visitors.
Person specification
Qualifications
Desirable criteria- General education to GCSE level
Knowledge
Essential criteria- Previous experience in patient contact position
- Previous NHS experience in admin role