Business and Pathway Improvement Manager (Oxon MH Urgent Care)

Oxford Health NHS Foundation Trust has been rated as Good by the Care Quality Commission (CQC).

We are a responsive and innovative Foundation Trust that places our values of Caring, Safe and Excellent at the heart of everything we do. We take great pride in our staff and believe that investing in you is key to us achieving our vision of outstanding care delivered by outstanding people.

We work with a wide range of partner organisations to deliver care and support to people in their own homes and from a number of hospitals and community bases. We focus on delivering care as close to home as possible for people of all ages across Oxfordshire, Buckinghamshire, Swindon, Wiltshire, Bath and North East Somerset.

We actively support anti-racism, equality, diversity, and inclusion so, if you’re excited about this job opportunity and you meet our Trust values, but feel unsure about applying, then please get in touch and we will be happy to have a conversation with you.

We are also committed to increasing diversity in the workforce, that is why we actively encourage applications from those groups of people who are currently under-represented, which include amongst others: people with disabilities; men from all socio-economic backgrounds; people from diverse ethnic backgrounds; and people from the LGBTQIA+ community.

Good luck and we hope to hear from you.

Job overview

Do you have exceptional administration skills?

Are you looking for a vital role which will help improve effectiveness and efficiency?

The Oxfordshire mental health urgent care pathway have an exciting opportunity for an experienced administrator to join the team as Business and Improvement Manager.

Working closely with the Service Manager and Team Managers to improve existing services, develop new initiatives, and ensure robust data and performance recording.

The post holder will be the line manager and lead developmental responsibility for all administrative staff within the Mental Health Urgent Care Pathway.

Main duties of the job

You'll need great communication and time keeping skills to support the team and work alongside a wide range of professionals to ensure we continually develop and improve.

Some of the key duties include:

• All aspects of line management and professional leadership of administration staff within the pathway.
• Ensure administration procedures and processes are in place and followed.
• Support the Service Manager and Team Managers with administrative tasks.
• Work closely with full range of staff and stake holders when developing new models of care and approaches to service delivery.
• Supporting the Service Manager and Team Managers to ensure processes are standardised, SOP's are in place and to maintain the pathway risk register.
• Collect, analyse, and present key performance and operational data to support evidence-based decision-making within the pathway.
• Identify gaps in data recording and service performance, producing reports and delivering training where necessary to enhance compliance and efficiency.
• Act as a key point of contact for service-related business functions, supporting the resolution of operational challenges.

Working for our organisation

Oxford Health is a great place to work and to be able to showcase the best of yourself when making an application you are encouraged to read the “candidate guide to making an application” which is attached to all roles. Please include details around qualifications (including years these were gained particularly if we need to assess for clinical roles that these are still valid) and ensure that the supporting statement is tailored to the role you are applying for and addresses the essential criteria found in the JD.

Our vision is that no matter who you are or where you are, you will tell us that you receive: “Outstanding care delivered by an outstanding team”

Our values are: “Caring, safe and excellent”

At Oxford Health we offer a wide range of benefits designed to support your career and wellbeing. These include:

• Excellent opportunities for career progression
• Individual and Trust wide learning and development
• 27 days annual leave, plus bank holidays, rising to 33 days with continuous service
• NHS Discount
• Pension scheme
• Lease car scheme
• Employee Assistance Programme
• Mental Health First Aiders
• Staff accommodation (waiting lists may apply)
• Staff networking and support groups

Detailed job description and main responsibilities

We are looking for a dynamic and proactive Administration Manager to lead and support the administrative functions within the Mental Health Urgent Care Pathway. This role is pivotal in ensuring efficient service delivery, governance, and business support.

For more information about the role, and a full overview of the responsibilities, please refer to the attached job description and see if the role is the perfect fit for you!

Person specification

Knowledge

• Able to demonstrate Knowledge and understanding of operational business issues within the health and broader public sector community
• Understanding of confidentiality, commercially sensitive materials and boundaries

• Knowledge and understanding of programme & project management structures and governance

Qualifications / Skills

• Advanced knowledge of Microsoft Office applications
• Confident to communicate with internal and external contacts.
• Able to handle confidential and sensitive issues in an appropriate manner.

• Project management qualification or extensive project experience

Personal Qualities

• Highly motivated and proactive in identifying areas for improvement and driving change.
• Strong attention to detail and ability to maintain accuracy in complex data management tasks.
• Adaptable to change and able to manage competing priorities in a fast-paced environment.

• All new starters have a thorough induction process, both local and Trust wide, which aims to create a positive supportive working environment allowing new employees to learn key elements of their role over a reasonable timescale.
• Appointment to this post is subject to the trust receiving satisfactory references covering 3 years of employment or study. Please ask your referees to respond promptly to reference requests.
• We’re advocates of flexible working and many of our roles offer a range of employment options to help you balance your work and personal life.
• Employees are expected to undertake mandatory and statutory training related to their role.
• We are ambitious in our pursuit of excellence, driven by the belief that a fair, just and fully inclusive organisational culture enables our teams to deliver the best quality of care and services possible and we work hard to ensure that our diverse workforce reflects the communities that we serve.
• We welcome applications from all sections of the community, are an Equal Opportunities employer with a number of internal networking groups to support our employees and where possible will always look to make reasonable adjustments in order that you can fulfil the role to recognise your full potential. All our employees are committed to demonstrating through their behaviour our core values – safe, caring and excellent.
• We are committed to safeguarding and promoting the welfare of children and vulnerable adults, we expect all staff and volunteers to share this commitment.
• Oxford is a world-renowned centre of excellence for research. Oxford Health works closely with the University of Oxford department of Psychiatry and the Department of Primary care, has a Biomedical Research Centre dedicated to improving mental health and the NIHR Clinical Research Facility at the Warneford site. The Trust also hosts the NIHR Applied Research Collaboration (ARC) which carries out applied research that directly impacts patient health and wellbeing