Delivery Manager - London

Do you have experience managing, coaching and mentoring in the emerging talent space?

Excited about huge growth opportunities professional and personally?

✨Join our team today! ✨

Package: £50,000-£55,000 DOE

Change and transformation for the world’s most ambitious organisations.

Grayce partners with some of the world’s most ambitious organisations to help deliver change and transformation.

With over a decade of experience developing and deploying high-performing talent, Grayce delivers a low-risk and scalable solution and enables long-term capability build. Our Accelerated Development Programme has enabled thousands of talented individuals to launch successful careers.

The Delivery Manager role is essential to Grayce’s growth strategy and maintaining the highest levels of service.

You will be responsible for:

• Mentoring our Analysts to promote development and personal career progression.
• Coaching our Analysts to optimise their performance and delivery on client site.
• Liaising with client contacts to ensure our service is aligned to the client’s needs and analyst performance meets or exceeds their expectations.

Why Grayce?

Opportunity: Grayce is proud to be named in the Financial Times Fastest Growing Companies in Europe in 2022, 2023 & 2024.

Impact: Driving account growth through the identification of new opportunities and development of new relationships, whilst providing exceptional service.

Collaboration: Working across the Marketing and New Business sales team, your role will tie these two departments together, bringing seamless collaboration.

Specific Role Duties:

• Managing circa 30-35 Analysts with direct responsibility for delivering the Grayce Development Programme.
• Take charge of coaching and mentoring your Analysts to help increase their professional and technical capabilities. Whether this be on development areas or for client interview prep, you are the expert in their Grayce journey and will have a great impact on their early career.
• Analyse the performance of your team to further identify development areas, potential risks and track progress.
• Deliver 1-2-1 sessions and appraisal reviews. Utilise Grayce’s leading development approach to give structured learnings and feedback to aid career progression.
• Resource planning and utilisation is a key part of this role. Working with the wider team to achieve specific utilisation targets and maximise the use of our resources.

• Managing between 5 to 8 accounts you will build and maintain lasting relationships with stakeholders across your customer base.
• Manage the end-to-end lifecycle of placing and retaining Analysts with customers, alongside being proactive with identifying new opportunities for growth within these accounts.
• Validate, qualify and manage client requirements, as well as the commercial and procurement processes.
• Proactively identify, resolve and escalate delivery risks across customer accounts in order to mitigate potential future issues.

• Coaching and mentoring experience with a demonstrable background in developing emerging talent.
• Experience managing teams, ideally within a change, data or tech environment.
• Experience with planning and reporting.
• Knowledge and understanding of corporate operating models, organisational structure and enterprise architecture.
• Experience building commercial relationships.
• Experience with stakeholder management across all levels of an organisation.
• Previous experience, or a strong understanding, of operating in a business change and transformation or technology environment.

Salary and Package Available:

• Competitive base salary £50,000 - £55,000 DOE.
• 25 days of annual leave, increasing based on tenure, up to a maximum of 30 days.
• Hybrid working model: 2-3 office days per week with remote work flexibility.
• Pension: 5% employee and 3% Grayce contribution.
• Flexible benefits tailored to your individual needs including access to discounts from popular retailers and early access to a portion of your wages.
• Learning and Development options for professional growth plus LinkedIn Learning Licence.

Join us today on our mission to shape the leaders of tomorrow.

Grayce is not on the UK Border Agency's Sponsor Register and is unable to sponsor work visas for international applicants.