Customer Solutions Design Specialist
Chippenham
Rate: Up to £600 per day Inside IR35
- Location: Chippenham (flexible)
- Must have: UKSV SC or Developed Vetting clearance
About the Company
Our client is one of the UK's leading telecommunication companies, fostering change and leading technology innovation. They support major events and emergency services, employing thousands worldwide.
DescriptionCustomer Solutions Design Specialist
About this role
As a customer solutions design specialist in our client's UK Secure Design practice, you will work with defence customers and support internal business units and third-party technology providers. You will create end-to-end Unified Communication and Collaboration technical designs, ensuring business requirements are translated into deliverable solutions.You will be part of a team working on highly sensitive and unique projects.
Responsibilities- Capture and translate customer technical requirements into solution designs.
- Recommend and determine the optimum solution design for customers.
- Manage review and validation processes for new developments and in-life products.
- Improve design and delivery capabilities for technical solutions.
- Manage customer solution design engagement and statement of work creation.
- Develop strong customer relationships and influence service strategy.
- Drive consistency in architecture and technical processes.
- Plan and implement customer migration.
- Resolve complex solution and service issues.
- Identify risks and implement controls and mitigations.
- Provide thought leadership in complex bids.
- Mentor other customer solution designers.
- Share knowledge on emerging trends in customer solution design.
- Knowledge and experience in unified communication technology architecture (PBX, VoIP, SIP, video conferencing, enterprise mobility, PaaS, SaaS).
- Experience with telecommunication vendor technologies (Cisco, Juniper, Ericsson, Nokia, F5, Palo Alto).
- Hands-on experience in designing and commissioning unified communication technologies.
- Professional training/accreditations (Cisco, Ribbon, Blackberry, VMware, Avaya, Atos).
- Commercial awareness for CAPEX/OPEX costings.
- Experience in risk identification, mitigation, and problem-solving.
- Ability to communicate complex technologies to stakeholders.
- Experience in highly sensitive government environments.
- Knowledge of HMG MoD compliance and security policies.
- Self-starter with minimal support needed.
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