Customer Service Advisor
Tudor Employment Agency are currently recruiting for a Customer Service Advisor to work for our prestigious client based in Walsall.
Please note: This position is temporary for 2-3 months to cover the Christmas period
As a customer service / customer relations advisor you will be genuinely excited to help the customers and delivery amazing service.
Duties will include:
Actively investigate ways of improving customer service and customer experienceEnsure customer complaints are dealt with promptly and professionally
Monitor, record and evaluate customer complaints
Manage complaints from start to finish
Ensure accuracy of information and data issued
Provide regular management information back into the function in order to identify areas for improvement
Look for ways to continually improve the service of the customer service / customer relations function both in terms of effectiveness and cost
Adhere to meet Service Level Agreements and KPI’s
Maintain an upbeat positive attitude towards Poundland cherished customers
The ideal candidate:
Working knowledge of Microsoft Office packages including Word, Excel and PowerPointGood knowledge of consumer legislation and best practice
Excellent writing skills
Strong telephone manner and skills
Ability to adapt to different types of characters
Natural problem solver
Self-reliant and confident decision maker
Experience of working in a customer relations role ideally within a call centre or retail environment
Experience working with customer service databases
Experience of working in a fast paced environment with the ability to multitask
Hour of Work: Monday to Friday 8am – 5pm (Hybrid – 3 x days in office, 2 x days WFH)
Rate of Pay: £12.60phr
In order to be considered for this position or for further information please contact our Commercial team on 01922 725445 extension 1003 or 1004 or submit your CV to commerical@tudoremployment.co.uk, quoting ref TEAPOUCUS/37
Applicants can also register online by clicking the link – https://tinyurl.com/ONLINECOMTEMP1
For information on all of our roles, please refer to www.tudoremployment.co.uk.
#TeamTudor await your call!