11311 - IT Support Analyst
UE05: £28,879 - £33,232 per annum +15% premium band payment for shift work.
Information Services Group
Open-Ended (permanent) contract
Full time: 35 hours per week
The opportunity:
To deliver high quality front line support for a range of IT services within the University. You will have experience in investigating, diagnosing and resolving issues with both commercial and bespoke IT systems.
As well as IT support skills you will have excellent customer service, communication skills and enjoy working with staff and students at all levels of the University. The team is currently working in a hybrid arrangement splitting the time between home and the office.
The current shift pattern for this post:
Week 1) 8-4pm Monday to Friday (WFH/Flexible working/Cover)
Week 2) 8-4pm Monday to Friday (WFH/Flexible working/Cover)
Week 3) 9-5pm Monday-Thursday / Friday off / Sunday (11am-7pm – Onsite)
Week 4) 9-5pm Monday/Tuesday/ (Wednesday off) / Thursday /Friday / Saturday (9-5pm Onsite)
Week 5) 12-8pm Monday to Thursday Friday 11-7pm (Onsite Main Library)
Week 6) 9-5pm Monday to Friday (Onsite Main Library)
Week 7) 9-5pm Monday to Friday (Onsite Kings Buildings)
Your skills and attributes for success:
Educated to HE level or equivalent relevant experience.Experience of working in an IT support role; delivering technical support; in particular Windows and Mac OS and O365 products. Knowledge of mobile technologies would be an advantage.
Problem solving skills.
Effective communication skills, including experience of working in a customer-facing role.
Understanding of ITIL and service management best practices.