[ref. e31641817] Customer Service Advisor (Council Tax) - Liverpool

apartmentNeway International Ltd placeLiverpool calendar_month 

Neway is seeking a Customer Service Advisor to join our client based with Liverpool City Council.

This role is starting asap, working 36 hours a week in an ongoing contract.

As a Customer Service advisor you will be the first point of contact for residents including council tax related enquiries. You will handle a variety of tasks from explaining council tax bills to setting up payment plans, answering enquiries and resolving any issues a resident may face.

Your ability to offer exceptional customer service while handling sensitive information is key to the role.

Essential: Experience of answering enquiries relating to CTAX billing and recovery.

Experience of using Revenue systems such as NEC Northgate.

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