Customer Service Apprentice - Dermatology
Job overview
An exciting opportunity has arisen to join the Dermatology Team at Plymouth Hospitals NHS Trust for an NVQ fixed term placement. The successful candidate will be based at Rowan House. The post is 37.5 hours a week working Monday to Friday.
We are looking for a full-time NVQ Apprentice to join our busy Dermatology Team providing administrative support to the Dermatology Administration Team. This role will provide a unique opportunity to gain varied administration experience in a demanding yet stimulating and rewarding environment.
The successful candidate will be enthusiastic, self-motivated, reliable, well organised, take pride and ownership in your contribution, have excellent attention to detail.
The post is interesting and varied and requires an ability to work as a member of a team as well as using your own initiative. Applicants should have a mature and responsible attitude and be able to demonstrate strong written and verbal communication skills.Above all, applicants should take a flexible approach to their workload.
For further information or an informal discussion about this role please contact Shannon Weeks, Team Leader on 01752 437026
***Preference will be given to internal Trust staff, as well as ‘Priority’ and 'At Risk' status including NHS At Risk staff throughout Devon who are able to display recent relevant experience as dictated by the Person Specification.***
Main duties of the job
To provide office management support to the Dermatology Team:
- Requesting and Tracing Notes for filing.
- General Filling within the Department.
- Take appropriate actions with regard to telephone calls from patients, GPs and other agencies using initiative, in adherence to Trust guidelines.
- Opening the post and distributing within the Department.
- Distribution and tracing of notes to be sent to and received from coding.
- Locating notes within the Department to trace and place in post for other Departments.
- Daily collection of clinics from clinical areas, trace them in and store them alphabetically in the office.
- Ensuring notes for forthcoming clinics are available and placed in trollies for clinic.
- Transcribing of letters from Big Hand printing and filing in notes once approved.
- General administration and support for the Medical Secretaries.
- Providing support for Reception team.
- Dealing with patients face to face on Reception or on the telephone.
- Booking and prepping of Nurse Led clinics.
- General administration and support for the Reception team.
The post holder will undertake any other duties commensurate with the role and grade for this post.
Working for our organisation
We are a people business – where every member of staff matters and can make a difference. Patients are at the heart of everything we do. Joining University Hospitals Plymouth NHS Trust means becoming part of a team of dedicated staff, who are committed to leading the way through innovation, clinical excellence and great customer care.The Trust has great opportunities for career development in a highly progressive working environment. We offer all of this in a vibrant, modern city with a historic reputation for adventure. PLEASE NOTE THAT ALL COMMUNICATION WILL BE ELECTRONIC, PLEASE CHECK YOUR EMAIL ACCOUNT REGULARLY.
If you have any issues with applying online and need additional support including reasonable adjustments with the application process please contact the recruitment team on 01752 432100. We recognise that work life balance is important for our colleagues and so we invite requests from applicants around less than full time/flexible working for our advertised roles.
Please contact the recruiting manager to discuss this prior to your application submission. We commit to giving this full consideration in each case. We encourage people from diverse backgrounds to apply for our roles, as diversity strengthens our teams.
It is sometimes necessary to close vacancies before the closing date. If you have not heard from us within 4 weeks of the closing date, please assume that you have not been shortlisted.
Detailed job description and main responsibilities
To provide office management support to the Dermatology Team:
- Requesting and Tracing Notes for filing.
- General Filling within the Department.
- Take appropriate actions with regard to telephone calls from patients, GPs and other agencies using initiative, in adherence to Trust guidelines.
- Opening the post and distributing within the Department.
- Distribution and tracing of notes to be sent to and received from coding.
- Locating notes within the Department to trace and place in post for other Departments.
- Daily collection of clinics from clinical areas, trace them in and store them alphabetically in the office.
- Ensuring notes for forthcoming clinics are available and placed in trollies for clinic.
- Transcribing of letters from Big Hand printing and filing in notes once approved.
- General administration and support for the Medical Secretaries.
- Providing support for Reception team.
- Dealing with patients face to face on Reception or on the telephone.
- Booking and prepping of Nurse Led clinics.
- General administration and support for the Reception team.
The post holder will undertake any other duties commensurate with the role and grade for this post.
Person specification
Aptitude & Abilities
Essential criteria- • Excellent communication and interpersonal skills
- • Good communication skills, written and verbal, with ability to demonstrate fluency, clarity and effectiveness at all levels
- • Good time management skills & organisational skills
Requirements
Essential criteria- Work to the Trust values - Put patients first, Take ownership, Respect others, Be positive, Listen, learn and improve
PLEASE NOTE THAT ALL COMMUNICATION WILL BE ELECTRONIC, PLEASE CHECK YOUR EMAIL ACCOUNT REGULARLY INCLUDING YOUR JUNK FOLDER.
If you need support with the online application process or require reasonable adjustments with the application and/or interview process please contact the Recruiting Manager for this post.
We recognise that work life balance is important for our colleagues and so we invite requests from applicants about less than full time/flexible working for our advertised roles. We recommend contacting the manager of the role prior to applying and we commit to giving requests full consideration.
We welcome and encourage applicants who identify with all protected characteristics to apply for our roles. We believe that diversity strengthens our teams and improves our patients' experience. At UHP we aim to create an inclusive workplace and hospital where everyone feels they belong and included.
It is sometimes necessary to close vacancies before the closing date. If you have not heard from us within 4 weeks of the closing date, please assume that you have not been shortlisted.
Providing false information is an offence & could result in the application being rejected or summary dismissal/police action if an applicant is successful.
Please note that if you are successful in your application & accept the position you agree that the Staff Health and Wellbeing Department can access your health records from your current/previous employer in order to check the status of your inoculations & screening tests.This is an automated process & the information will only be used for these purposes prior to your taking up the position with us.
For Doctors Roles:
Unsolicited CVs and Candidate Profiles/Details
University Hospitals Plymouth has a commitment to sourcing candidates directly and as such we do not accept speculative CVs from agencies.
We do, however, work with a defined list of preferred HTE Framework suppliers who may be invited to support us in sourcing candidates for particular roles.
In line with our preferred supplier list, we only pay agency fees where we have a signed agreement in place and an agency has been instructed by a member of the Trust’s Medical Workforce team.
We do not pay agency fees where speculative and unsolicited CVs are submitted to the Trust or Trust employees by any other means than the official route above. Where this is not observed the Trust reserves the right to contact these candidates directly and initiate discussions without payment of any agency fee.
Any candidate details (whether written or spoken) or CVs that are referred directly will not constitute an introduction. The Trust will under no circumstances be responsible for any recruitment fees in relation to these contacts.
Submission of any unsolicited CVs, candidate’s details and/or proposals to the Trust will not be considered further and will be deemed evidence of full and unlimited acceptance of this Agency Protocol.
In order to establish and maintain good working relationships with the Trust’s agency suppliers, we ask that this Protocol is adhered to and thank you for your co-operation.