Senior Technical Support Engineer
Middlewich
Senior Technical Support
Reporting to: Director- Full-time, permanent position
- Salary: £35,000-£40,000, based on experience
- Hours: Monday to Friday, 9am to 5pm (with one week in four on call, and occasional
- Company vehicle available (including fuel card for business use) or mileage
- Workplace pension
- Free parking
- 28 days annual leave
Key Responsibilities:
- Collaborate with and provide support to the team.
- Accurately diagnose and resolve hardware and software issues through remote
- Deliver excellent customer service, ensuring efficient resolution of client issues and
- Provide 1st and 2nd line helpdesk support for hardware, software, AV equipment,
- Undertake additional tasks as required by business needs.
- Work towards completing Microsoft Certifications for IT professionals.
- Conduct IT audits for new clients, produce reports, and meet with clients to
- Adhere to and implement company health and safety policies.
- Proactively follow internal policies and procedures, ensuring safety and security
standards are upheld for all clients.
Required Skills & Attributes:
- Professional demeanor
- Willingness to learn and adapt
- Strong initiative and problem-solving abilities
- Excellent communication skills
- Well-presented and reliable
- Effective team player
- Strong knowledge of networking, firewalls, and routing protocols
- Experience with Microsoft technologies and virtualization
- Proficiency with current Microsoft operating systems and Office suite
- Solid understanding of WAN/LAN networking, including TCP/IP, DHCP, and DNS
- Microsoft certification preferred
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