Senior Technical Support Engineer

Senior Technical Support

• Full-time, permanent position
• Salary: £35,000-£40,000, based on experience
• Hours: Monday to Friday, 9am to 5pm (with one week in four on call, and occasional

• Company vehicle available (including fuel card for business use) or mileage

• Workplace pension
• Free parking
• 28 days annual leave

Key Responsibilities:

• Collaborate with and provide support to the team.
• Accurately diagnose and resolve hardware and software issues through remote

• Deliver excellent customer service, ensuring efficient resolution of client issues and

• Provide 1st and 2nd line helpdesk support for hardware, software, AV equipment,

• Undertake additional tasks as required by business needs.
• Work towards completing Microsoft Certifications for IT professionals.
• Conduct IT audits for new clients, produce reports, and meet with clients to

• Adhere to and implement company health and safety policies.
• Proactively follow internal policies and procedures, ensuring safety and security

standards are upheld for all clients.

Required Skills & Attributes:

• Professional demeanor
• Willingness to learn and adapt
• Strong initiative and problem-solving abilities
• Excellent communication skills
• Well-presented and reliable
• Effective team player
• Strong knowledge of networking, firewalls, and routing protocols
• Experience with Microsoft technologies and virtualization
• Proficiency with current Microsoft operating systems and Office suite
• Solid understanding of WAN/LAN networking, including TCP/IP, DHCP, and DNS
• Microsoft certification preferred