Food & Beverage Duty Manager
North Music Trust Gateshead
Job Advert
Food and Beverage Duty manager
Deadline for applications: 9th February 2025, 5pmReports to: General manager of catering and retail and Food and Beverage manager
Location: The Glasshouse International Centre for Music, Gateshead
Working hours: 36
Salary: £25,828 – SCP 25
About The Glasshouse International Centre for Music
We’re a place where you can hear rock legends or pop icons on the same night as folk trios or opera singers. Where new musiciansare nurtured and showcased on the same stages as platinum- selling performers. And where youth choirs and tambourine- shaking
toddlers practice in the same spaces as our acclaimed orchestra Royal Northern Sinfonia.
Whether you’re front of house, waiting in the wings or keeping things running behind the scenes you will be part of a team thatmeans 2 million people enjoy top – notch gigs, concerts and classes in our own venue at Gateshead Quays, out in communities across
the North East and through live- streamed performances and digital lessons.
About you
Are you self-motivated, happy working in a team environment and flexible enough to adapt to a changing environment? If this soundslike you, read on to find out how you can hit the ground running.
It would be great if you had experience in:
- Strong experience of bar, café, restaurant and events work in a management capacity
- Cash management experience
- Able to demonstrate experience in stock management and control
- Strong staff management experience including training, recruitment, rostering
Skills and knowledge of:
- Strong leadership skills, leading by example
- Excellent customer service skills
- Excellent interpersonal skills
- Ability to multitask and prioritise a varied workload
- A strong understanding of operational bar requirements
- Able to work flexibly, to meet the needs of the business including weekends, holiday periods and a mix of day/evening work
Professional conduct at all time
It also helps if you have:
- Experience using Zonal systems.
- Experience in working in multi-organisation sites
- Useful to have obtained personal licence
You’ll be responsible for:
- Effectively manage F&B staff
- Ensure that all F&B outlets are clean, tidy, and presentable always
- Work with events & hires, programming, and box office colleagues to ensure adequate staffing levels for an efficient service
- Responsible for cashing up, following set practices
- Setting and delivering on quality and safety controls
- Deliver effective stock management to minimize waste and maximize sales
- Responsible for stock deliveries, required cellar and line maintenance
- Lead and deliver on upselling strategy
- Lead and deliver on staff training plans
- Lead by example with a willingness to adapt to circumstances for a wider team/organizational goal
- Maintain an in-depth knowledge of licensing regulations. Ensure that these are known by all staff
- Resolve customer complaints/queries in a professional and courteous manner, in line with existing policies
- Assist in recruitment and training of the F&B team
- Support your own team, and wider programming colleagues, on operational queries
- Report all incidents immediately in line with established policies and procedures; ensure that all on-duty staff report all
- Prep and deliver concise and comprehensive shift briefings with a focus on HS&S and excellent customer service
- Complete daily reports in a timely and accurate manner
- Assist in recruitment and training of the F&B team
- Manage the overall setup and service delivery across all F&B outlets as required
- Ensure that cash handling is completed in accordance with agreed policy and procedure
- Ensure that all F&B staff members adhere to the correct uniform standards
- Ensure that all F&B staff members are aware of their duties, and expectations of their role and that they are aware of HS&S
- Report any incidents or equipment issues to relevant staff members as needed, following policy and procedure
interested in your determination, positivity, and willingness to get stuck in.
Our commitment to your development
At The Glasshouse, we’re always learning. And we know that when it comes to training, everyone is different. So, you’ll workclosely with your manager to identify what your training journey will look like. If you have a specific interest or you would like
to develop your skills in a certain area, we want to hear about it.
This may be through gaining a qualification, on-the-job training or learning within your team, but whatever path you take, throughtraining and support, we’ll help you develop the skills and knowledge you need to thrive in your role.
Diversity, Equality, and Inclusion
At The Glasshouse, we encourage a working environment that’s welcoming, inclusive, and diverse. Different backgrounds, views andexperiences are valued so everyone can be themselves.
Our venue and programmes are for everyone, so we want to make sure this opportunity is available to everyone, no matter yourbackground or the challenges you’ve faced.
For example, we would love to hear from you if you:
- Are D/deaf. Have a disability, learning difficulty or significant long -term health condition which affects your daily life
- Describe yourself as neurodiverse (this might include dyslexia, dyspraxia, dyscalculia, ADHD, autistic spectrum, and others)
- Grew up in a family receiving Universal Credit or state benefits
- Have ever lived in council or social housing or been on the housing register
- Have ever lived in sheltered accommodation or experienced homelessness
- Experienced being in care at any point in your life
- Have been a refugee or asylum seeker
- Are from the African, South, East and South–East Asian, Middle East, Latinx or North African diaspora, or have experienced
- These are some common examples of challenging circumstances but there may be others. Everyone is welcome to apply.
- We do not discriminate because of race, colour, religion, gender or gender identity, sexual orientation or expression, age,
disability or any other protected characteristic as outlined in the Equality Act 2010.
Safeguarding children, young people and adults at risk
We are committed to safeguarding and promoting the welfare of children, young people and adults at risk and expect all of thosethat work with us to share this commitment. We operate a robust safeguarding framework and continuous assessment and development
to support safer working practice across out workforce. Our roles are subject to a safer recruitment process which includes
relevant background checks and the disclosure of criminal records, sanctions, and investigations where appropriate.
Right to Work
We welcome applications from candidates already eligible to work in the UK or those that can apply for a visa granting permissionto work in the UK (e.g. dependent visas, ancestry etc.) that do not require sponsorship. You will be asked to share proof of this
prior to receiving any offer of employment.
Our application process
Closing date for applications: 9th February 2025, 5pmInterview date: 13th February 2025
We understand that interviews can be a nerve-racking experience. We want you to feel comfortable so you can be yourself and shine, so if you have any questions about the role or the application process, please contact Isabella, People Coordinator
at recruitment@theglasshouseicm.org [recruitment@theglasshouseicm.org]
NHS JobsGateshead
to a minimum. Your duties will include but are not limited to high dusting, damp dusting, floor area, fixtures and fittings, low dusting and may also include food and beverage service in the patient environment. This is a great opportunity to provide excellent...
QE FacilitiesGateshead
as Domestics Assistants at Gateshead. Main job purpose and duties are focused around the cleaning of the patient environment. Duties may also include food and beverage service in the patient environment.
Main duties of the job
• Complete daily, weekly...
inploiMiddlesbrough, 32 mi from Gateshead
Full-Time / Permanent
Bonus: Up to 10% Annual Bonus
Join our One Great Team here at Haven as a Food & Beverage Outlets Manager, where your leadership skills will ensure every guest enjoys exceptional service and tasty treats from our pop-up F&B...