IT Project Specialist Technician
Job overview
We have vacancies for two candidates to be based at either Diana, Princess of Wales Hospital, or Scunthorpe General Hospital who are also able to support at Goole and District Hospital, Hull Royal Infirmary and Castle Hill Hospital. The main purpose of this role is to support the Humber Health Partnership, which all these Hospitals belong to, with the Electronic Patient Record (EPR) Programme of Works.
The IT Project Specialist Technician role is responsible for various duties to ensure the successful execution of Digital Projects within the portfolio of End User Experience, including:
- Endpoints – MS Windows OS Desktops, Laptops.
- Mobile devices – Mobiles, Tablets, Scanners, Enterprise Device Management
- Print – multi-function devices.
- Collaboration Services – Collaboration technologies, Desktop Telephony, Unified Communication Equipment, Messaging.
This contract will be on a 2 year fixed term basis.
Main duties of the job- Serve as a primary contact for Digital Project IT issues and inquiries within your service portfolio, ensuring a prompt and effective resolution process. This may be related to PC and peripheral hardware or software configuration, networking, or application specific.
- If service requests cannot be resolved within the first line service, then escalate them as appropriate to the other sections of Digital Services, ensuring that any project risks and issues are raised to the project manager.
- Provide technical support for the digital project services using advanced keyboard skills. Ensuring that support is provided in a responsive and customer focused manner with minimal disruption and troubleshooting for end-users in a timely and efficient manner.
- Perform installations, upgrades and replacements of End User Technology hardware and software. Able to provide support and training to the end user at the point of delivery.
- Diagnose and resolve hardware, software, and network connectivity issues in relation to the Digital Project(s). Supporting by training any service users on any issues which would aid, and is appropriate, for them to complete to support any future faults.
- Collaborate with other IT teams to escalate and resolve complex technical problems.
- Document all support activities and resolutions in the Trust ITSM Toolset Service Desk Plus and/or Digital Project Management tools as appropriate.
Working for our organisation
NLAG is part of one of the largest acute and community Group arrangements in the NHS, seeing well over one million patients every year and managing a budget of over £1.3 billion.
Made up of two Trusts - Northern Lincolnshire and Goole NHS Foundation Trust (NLAG) and Hull University Teaching Hospitals NHS Trust (HUTH) - our Group has significant ambitions and is committed to delivering world-class hospital and community services for the 1.65 million people we serve.
Together we employ nearly 20,000 staff. Our five main hospital sites are Diana, Princess of Wales Hospital, Scunthorpe General Hospital and Goole and District Hospital, for NLAG and Hull Royal Infirmary and Castle Hill Hospital for HUTH.
As Teaching Hospitals working with the Hull York Medical School, we both lead and contribute to research in many areas - biomedical research, primary care, palliative medicine, cardiovascular and respiratory medicine, vascular surgery, cancer surgery and oncology.
We believe that by developing a diverse, inclusive, innovative, skilled and caring workforce, we can deliver excellent care to our patients and a great future for our employees, our Group and our community.
Should we receive a high volume of applications the advert may be closed earlier than stated.
Detailed job description and main responsibilities
For more detailed information, please read the job description linked below.
As a Trust we are keen to offer and encourage flexible working opportunities to address health and wellbeing and work-life balance for our employees, this will have a positive impact on the care we provide.
Flexible working is part of a wider commitment to improve the quality and experience of working life and we recognise that it is a key contributor for the recruitment and retention of our employees.
We therefore support and encourage open conversations around a specific working pattern to suit your work-life balance or a multi-role career, if it works for you and works for the role, we'll do our best to make it happen.
Local flexible working arrangements are developed in partnership between the line manager and employee in order to ensure equality of access to flexible working, as far as practicable, regardless of role, shift pattern, team or pay, based on: patient/service user and staff experience, service delivery and work-life balance of colleagues.
We are committed to creating and maintaining a fair and supportive working environment and culture, where contributions are fully recognised and valued by all and staff feel empowered to carry out their duties to the best of their abilities.As employers we are committed to promoting and protecting the physical and mental health and well-being of all our staff. This underpins our values as set out in the NHS Constitution, supports us to be an Employer of Choice and ultimately enables our employees to support the effective care of our patients.
We strongly value the different perspectives and ideas a diverse workforce brings to deliver better outcomes for our patients. We welcome applications irrespective of people’s age, disability, sex, gender identity and gender expression, race or ethnicity, religion or belief, sexual orientation, or other personal circumstances.
To learn more about Northern Lincolnshire and Goole NHS Foundation Trust, and discover the unique benefits on offer to employees, view our latest videos, plus more, please visit our recruitment website at https://joinnlag.co.uk/
In line with the General Data Protection Regulation (GDPR), the Recruitment & Workforce team will use and hold your personal data for the intended purpose and in line with the Recruitment & Workforce Privacy Statement.
“We are committed to safeguarding the welfare of children/vulnerable adults and expect the same commitment from all staff and volunteers”.
Please be aware that all new employees starting work with us will be charged for the cost of their DBS check, if it is required for their role.
Person specification
Education/Qualification
Essential criteria- Educated to degree level in Digital/Technology field or equivalent experience
- CompTIA A+ Qualification or Microsoft Technology Associate Qualification (Level 2) or equivalent work experience
- Certification/accreditation in specific IT products or technologies, such as MS Office.
- Knowledge of the provision of health services.
Knowledge and Skills
Essential criteria- Knowledge of imaging solutions and experience of base image maintenance and development.
- Knowledge of ICT applications and related processes used in NHS clinical care setting including Microsoft Office applications, clinical information systems and other software.
- Able to clearly manage priorities for self to meet targets.
Occupational Experience
Essential criteria- Experience of supporting the transition of products from Project Delivery into Live Service
- Experience of working within user/customer-centric teams and delivering Digital IT related projects.
- Experience of using Project Tools
- Experience of working in an IT Service Delivery environment.