University of Cambridge - Outpatient Receptionist
Job overview
An exciting opportunity has arisen to join the Outpatients department as a Receptionist. You will work as part of an enthusiastic team in a busy office environment helping to deliver and maintain a professional service to patients, relatives and colleagues and Trust staff .
We have two vacancies available: 1 x 15 hours per week (Monday and Friday) and 1 x 16 hours a week (days to be discussed at interview)
Main duties of the job
To deliver and maintain a professional reception/administration service to the Outpatient Department and to all users including patients, relatives and colleagues.
Working for our organisation- Our Trust
Recognised as providing ‘outstanding’ care to our patients and rated ‘Good’ overall by the Care Quality Commissioner, is testament to the skill and dedication of the people who work here. CUH’s values – Together - Safe, Kind, Excellent – are at the heart of patient care, defining the way all staff work and behave.
The Trust provides accessible high-quality healthcare for the local people of Cambridge, together with specialist services, dealing with rare or complex conditions for a regional, national and international population.
CUH is committed to promoting a diverse and inclusive community - a place where we can all be ourselves. We value our differences and fully advocate and support an inclusive working environment where every individual can fulfil their potential.We want to ensure our people are truly representative of all the communities that we serve. We welcome applications for all positions in the organisation irrespective of people’s age, disability, ethnicity, race, nationality, gender identity, sex, sexual orientation, religion or belief, marriage and civil partnership status, or pregnancy and maternity status or social economic background.
Detailed job description and main responsibilities
Please see the attached Applicant Information Pack (combined Job Description and Person Specification) for key duties and responsibilities.
As per Home Office guidelines, please be aware that, unfortunately, the Trust is unable to offer sponsorship for this particular position.
Due to Home Office immigration rules, a full time permanent vacancy cannot be filled by individuals on a Student visa. Therefore, please be advised that if you are a Student visa holder, we will not be able to offer you a full time permanent contract unless you have:- applied for a Graduate visa
- or you will have successfully completed your course and have applied for a Graduate visa before the anticipated start date of your employment
- or the Trust has agreed that they will Sponsor you as a Skilled Worker and you will complete your studies within 3 months of the anticipated start date of employment.
This vacancy will close at midnight on 26 February 2025.
Interviews are due to be held on 07 March 2025.
Benefits to you
At Cambridge University Hospitals, we want to do all we can to support good working days. We offer development opportunities and a wide range of benefits, including on-site leisure facilities, shopping concourse and day nurseries. Our good work programme currently includes providing reduced cost Stagecoach bus travel to and from Cambridge University Hospital site.Park and Ride bus journeys between Babraham Road and Trumpington sites are free, as is the route to and from Cambridge train station and our hospitals. We also subsidise the cost of parking on site for eligible staff.
On CUH campus, hot food is available 24/7 and at a reduced cost for colleagues. Recently we launched the first of our staff pod break spaces. Located in the Deakin Centre, we have a purpose-created colleague-only café, with free tea and coffee, a break space and private outside area for colleagues to rest, refuel and recharge.Just one of the ways we are working hard to support good working days at CUH.
CUH is committed to assisting employees in achieving a good work-life balance irrespective of role or personal circumstances. Flexible arrangements may include, but are not limited to, part-time working, job-share, term-time working and flexible start and finish times.
Please note if you would like to discuss the required hours of this role further, you should approach the contact given. In some cases, alternative working hours will be considered.
We welcome applications from the Armed Forces.
Person specification
Qualifications
Essential criteria- Numerate and literate
- Educated GCSE level or equivalent
Skills
Essential criteria- Planning and organising straight forward tasks
- Working within agreed guidelines to set timescales
- Basic admin experience
- Experience of customer service dealing with the public
- Previous experience of working in the NHS
- Experience of call handling
Knowledge
Essential criteria- Understanding of confidentiality
- Basic knowledge of the Trust
Skills
Essential criteria- Ability to work as part of a team and build working relationships
- Good communication skills including telephone, email and face to face
- Ability to follow processes and procedures
- Ability to manage time working to schedules and timescales
- Basic IT skills- ability to use Microsoft Office and Outlook
- Good organisational skills
- Willing to take on/learn new skills
- Ability to show attention to detail
- Ability to work under pressure
- Ability to handle challenging/difficult situations
- Ability to multi-task and problem solve
Additional Requirements
Essential criteria- The ability to understand and behave at all times, towards patients, visitors and colleagues according to the Trust values of safe, kind, excellent.