11436- Information and Support Assistant (EdHelp) - Edinburgh - ref. x2889315

apartmentUniversity of Edinburgh placeEdinburgh calendar_month 

Grade UE04 £25,433- £28,081

Information Services Group- Help Services

Part-time: 25 hours per week

Open-ended: permanent contract

The Information and Support Assistant will work 25 hrs per week (12-5pm Monday-Friday) making this role ideal for someone who has to balance work with other commitments

What we can offer you:

A competitive salary of £25,433
£28,081 (UE04), pro rata for part-time staff
  • A chance to improve student experience by delivering high quality support in the areas of Library, IT, Student Administration and Student Finance
  • Generous annual leave allowance of 40 days per year (inclusive of festive closure days), pro rata for part time staff
-Highly competitive defined-benefit pension scheme with a substantial employer contribution
  • A range of flexible working options to help prioritise work/life balance
  • A day of paid leave annually for your chosen volunteering activity
  • Access to excellent online learning and a Staff Scholarship fund
Varied staff discounts, family-friendly initiatives, support for staff wellbeing and more
  • Use our reward calculator to find out the total value of the pay and benefits for this role.

What the job involves:

  • Providing frontline support to students, staff, and visitors of the University across a range of services including Library, IT, Student Finance and Student Administration
-Giving excellent customer service while offering face-to-face and online help and information to users
-Managing a high volume in-person and online enquiries, working flexibly in order to respond to shifting service needs
  • Resolving user queries whenever possible, passing on those which require more specialist help
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