11436- Information and Support Assistant (EdHelp) - Edinburgh - ref. x2889315
University of Edinburgh Edinburgh
Grade UE04 £25,433- £28,081
Information Services Group- Help Services
Part-time: 25 hours per weekOpen-ended: permanent contract
The Information and Support Assistant will work 25 hrs per week (12-5pm Monday-Friday) making this role ideal for someone who has to balance work with other commitments
What we can offer you:
A competitive salary of £25,433£28,081 (UE04), pro rata for part-time staff
- A chance to improve student experience by delivering high quality support in the areas of Library, IT, Student Administration and Student Finance
- Generous annual leave allowance of 40 days per year (inclusive of festive closure days), pro rata for part time staff
- A range of flexible working options to help prioritise work/life balance
- A day of paid leave annually for your chosen volunteering activity
- Access to excellent online learning and a Staff Scholarship fund
- Use our reward calculator to find out the total value of the pay and benefits for this role.
What the job involves:
- Providing frontline support to students, staff, and visitors of the University across a range of services including Library, IT, Student Finance and Student Administration
-Managing a high volume in-person and online enquiries, working flexibly in order to respond to shifting service needs
- Resolving user queries whenever possible, passing on those which require more specialist help
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