Rapid Diagnosis Service Coordinator
Job overview
An exciting opportunity has arisen for a Rapid Diagnostic Service (RDS) Coordinator to work alongside the RDS Coordinator team within the Rapid Diagnostic Service.
The purpose of this role is to support the delivery of early diagnostic pathways for patients referred with a suspicion of cancer to achieve a definitive diagnosis of cancer or non-cancer to meet the Faster Diagnosis Standard. The coordinator role will be involved from the beginning of the pathway.
Main duties of the job
Your primary responsibilities will be to act as patient advocate and support them through the patient journey minimising any delays to appointments, investigations or treatment. Your role is vital to streamline the patient journey, and contribute to the improvement of quality, patient experience and compliance.
Working for our organisation
You will work alongside the RDS Coordinators and Advanced Nurse Practitioner and have strong communication, listening and negotiation skills, as well as commitment and compassion for patients and their quality of care and experience. You will be competent in data collation and input, with excellent IT skills across a broad range of systems, which will include audio typing, data manipulation and analysing.
Detailed job description and main responsibilities
The ideal candidate will be a confident, enthusiastic, dynamic and motivated individual with strong IT, administrative and organisational skills and cancer pathway knowledge. You will be required to have excellent communication skills and an ability to deal with complex situations with service users and clinicians over the telephone and in person.An ability to work autonomously using own initiative and to respond quickly to requests is required. Informal visits are encouraged.
For more information please see the job description attached.
Person specification
Qualifications
Essential criteria- • 5 GCSE’s including Maths and English at grade C or equivalent
- • Evidence of continued role development and willingness to learn and develop
- • NVQ Level 2 or equivalent experience
- • Knowledge of Microsoft Office packages e.g. Word, PowerPoint, Excel and other IT skills acquired through training and practical experience including internet/web skills
- • Level 3 Health or Social Care qualification e.g. NVQ or similar
Experience
Essential criteria- • Relevant Health or Social Care experience.
- • Minimum of two years’ experience working with the public / patients in a healthcare environment
- • Previous administrative and organisational experience
- • Knowledge and experience of using Trust IT/patient record/information systems, e.g. ICS, ICE, WebV, Winscribe, CRIS
- • Experience of working in a hospital environment
- • Previous experience working within a cancer service