Wakefield - Warehouse Engineer
Location: Leeds (LS14), 3 days onsite per week
Salary: £20,000 to £32,000 DOE plus benefits
Contract type: Permanent
Employment type: Full time
Working hours: 40 hours per week - Monday to Friday plus on call rota
We are looking for a proactive and technically skilled Warehouse Engineer to provide comprehensive IT support for one of our warehouses/fulfilment centre environments. You will be responsible for diagnosing and resolving technical issues, managing IT infrastructure, and ensuring that critical systems, including warehouse management systems, handheld devices, and fulfilment centre technology, are running smoothly.The ideal candidate will have strong troubleshooting abilities, experience in both general IT support and logistics technologies, and the ability to support fast-paced warehouse operations.
What’s in it for you?
Occupational sick pay
Enhanced maternity and paternity pay
Contributory pension
Discounted insurance (Aviva)
Employee discount site
Discounted gyms (via our blue light card and benefits schemes)
Employee assistance programme
In-house mental health support
Free onsite parking
Health and wellbeing initiatives
Social events throughout the year
Cycle to work scheme
Green car scheme*(subject to minimum earnings)
Registration fees paid (GPhC, NMC, CIPD etc)
Long service bonus
Refer a friend bonus
Blue light card
Hybrid working
Commitment to CPD/training
25 days annual leave increasing with service
Annual leave buy and sell scheme
Discounts & Exclusive offers at The Springs, Leeds
25% Discount & health & beauty purchases
25% Discount on Pharmacy2U Private Online Doctor Services
What you’ll be doing?
Providing first-line IT support for hardware, software, and network issues
Troubleshoot and resolve technical issues related to warehouse management systems (WMS), barcode scanners, label printers, and handheld devices.Assist in the setup, configuration, and maintenance of equipment used in warehouse operations, such as workstations, RFID readers, conveyors, and automated packing systems.
Responding to user inquiries via phone, email, or in personSupporting and maintaining the technology infrastructure in the warehouse, including networks, CCTV, and workstations.
Install and configure software applications, operating systems (Windows, MacOS), and specialised warehouse management applications.
Assist with user account management, including access to critical systems such as inventory databases, shipping platforms, and ERP systems.
Maintain an inventory of IT hardware, including ensuring that warehouse and fulfilment centre equipment is updated and functional.
Escalate unresolved issues to second-line support or external vendors when required
Document troubleshooting steps, resolutions, and IT system configurations in the helpdesk system
Ensure backup, security, and disaster recovery procedures are followed for both office and warehouse environments
Support IT infrastructure setups for new warehouse areas, system expansions, and company-wide rollouts of new technology
Work with the logistics team to ensure technology used for shipping, receiving, inventory control, and order fulfilment is functioning correctly
Provide out-of-hours support during critical operational periods such as peak fulfilment times
Who are we looking for?
Experience in IT support, ideally within a warehouse or logistics environmentExperience with warehouse technologies (e.g., handheld scanners, label printers, RFID readers)
Experience with desktop, laptop, and peripheral hardware troubleshooting
Knowledge of Windows and MacOS operating systems
Familiarity with warehouse management systems (WMS) and ERP systems
Experience with Microsoft 365 administration (user accounts, email configuration)
Knowledge of mobile device management (MDM) platforms like Intune
Familiarity with basic networking concepts and wireless network management
Knowledge of Active Directory (user management, group policies) is a plus
MUST be able to drive and have access to a vehicle
Strong problem-solving and troubleshooting skills
Knowledge of cybersecurity best practices, especially in warehouse settings
What happens next?
Please click apply and if we think you are a good match, we will be in touch to arrange an interview.
Applicants must prove they have the right to live in the UK.
All successful applicants will be required to undergo a DBS check.
Unsolicited agency applications will be treated as a gift.
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