[ref. k59928822] Payroll Specialist (Hybrid) - Michael Page
Michael Page Walton-on-Thames
About Our Client
Our client is a prominent player in the business services sector with an extensive global reach. Having a large workforce, they are committed to providing top-tier services. Operating from their Walton-On-Thames location, they have free parking on site and are based just s short walk from Walton-On-Thames train station.
Job Description
Payroll Specialist (Hybrid) role involves:
Managing Customer Service and continuous improvements:
- Has a proactive and consultative role in solving payroll related issues in customer service, driving continuous improvement of customer processes and adding value to customer
- Monitors, follows up, reports and analyses operational KPI's around service excellence and customer satisfaction for own clients and takes immediate corrective actions whenever there is a risk of operational KPI's or SLA's not being met
- Proactively drives offshoring and nearshoring transition activities for own customers
- Ensures that customer documentation and control framework is always up to date
- Approves system or process changes and different type of authorization requests to customer systems
Customer Service and relationship management:
- Acts as the operational single point of contact/escalation for named customers
- Has a solid understanding of payroll processes end-to-end, the agreed delivery scope and responsibilities and ensures compliance with these tasks and processes
- Prepares monthly service reports to named customers and organizes service meetings according to agreed governance model
- Has always a good overview of what is going on with the customer and addresses critical customer issues without delays.
Financial management:
- Monitors, follows up, reports and analyses customer specific financial KPI's such as actual client margins vs. targets and takes corrective actions together with delivery teams in case of negative margin gaps
- Has good understanding of the customer agreement, billing principles, SLA's and related service credit schemes. Ensures that all services are accurately billed on timely manner.
- Manages and follows up on change orders for own customer
The Successful Applicant
A successful Payroll Specialist (Hybrid) should have:
- Experience from working with and in-depth understanding of UK payroll and personnel administration, payroll accounting and payroll processes end-to-end
- SAP HCM experience (NOT ESSENTIAL)
- Knowledge on labour laws and other relevant payroll related regulation
- Minimum of 2 years' experience in managing customer relationships
What's on Offer
The Payroll Specialist (Hybrid) role offers:
- Competitive salary within the range of £40-45,000 per annum
- Flexible working hours/environment (Monday and Friday from home, and core hours to allow for later starts or
- Interesting growth opportunities
- Training opportunities (incl. certifications etc.)
- Team building events
- Coffee, tea, fruits and other supplies in the office
- Internal job transfer opportunities
Michael PageLondon, 14 mi from Walton-on-Thames
The Successful Applicant
The ideal candidate will bring payroll specialist experience including:
• Understanding of the complete payroll process; including year-end, P11d's and PSA.
• Understanding of PAYE legislation and how to apply it to payroll.
• Strong...
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Job Description
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