IT Support Engineer - Michael Page

About Our Client

With a strong national presence and numerous sites across the UK, the company is driven by ambition and takes great pride in delivering transformative projects that make a lasting impact.

Job Description

The IT Support Engineer's roles and responsibilities include, but are not limited to:

• SCCM Management: Ensure the continual upgrade and maintenance of System Center Configuration Manager (SCCM), keeping the site up-to-date through application deployment, content management, and patching.
• Microsoft Intune Support: Provide daily diagnostics and technical support for end-user Windows devices, focusing on vulnerability management to keep devices secure and up-to-date.
• Maintain and update Operating System Deployment (OSD) task sequences, including adding or removing drivers and applications as needed.
• Deliver 3rd Line support for SCCM and Windows operating systems, including the broader IT estate, by creating and modifying Intune configurations for endpoints and managing application packaging.
• Support automation scripts, troubleshooting, and scripting, using tools like Windows Defender, Intune, and SCCM to maintain device health and ensure endpoint compliance.

The Successful Applicant

The successful IT Support Engineer will possess:

• Proficiency in SCCM at a 2nd/3rd line support level.
• Strong expertise in the Microsoft technical stack, particularly within the End-User space.
• In-depth knowledge of Intune, Group Policy, Windows 10 & 11, and Microsoft Defender.
• Basic familiarity with PowerShell scripting.
• Excellent communication and interpersonal skills, with the ability to document changes, processes, and new technologies clearly.
• A strong commitment to continuous learning and professional development.
• Familiarity with the ITIL Framework.

• An attractive salary package between £37,000 and £40,000 per annum
• Flexible hybrid working, only 2 days a week at your nearest office in London, Newcastle, Derby, Sheffield, or Glasgow
• Generous company benefits, including a pension plan and Cycle to Work scheme
• Enhanced maternity and paternity leave
• Paid volunteer time, to help you make a positive impact
• Comprehensive private medical insurance and sick pay
• A dynamic and supportive company culture that champions innovation, professional development, and a healthy work-life balance.