Customer Service Executive Permanent, full-time positionMon – Fri, 08.30am till 5pm half hour lunchBased in HertfordSalary: £24,000 Our client is an international, innovative, and passionate travel goods business, with their Head Office in Hertford, offices in USA, China and Hong Kong, and ourtheir manufacturing and supplier base in China.They are looking for an enthusiastic, helpful Customer Service Executive & Shopify Associate with excellent customer service and IT skills, who is ready to hit the ground running in their teamThey are after a highly organised individual with a fantastic attitude to really make a difference to their evolving company. A can-do attitude within their fast-moving environment, and someone trustworthy who is willing to prove themselves and continue to take on more responsibility as time goes on. You will need to be confident in responding to customers via email and social media in a polite and positive manner.The role includes, but is not limited to: Dealing with customer warranty claims Global and seeing through to resolutionDealing with online order returns and refundsMaintaining a positive, empathetic, and professional attitude toward customers at all timesResponding promptly to customer enquiries/complaintsCommunicating with customers, being the main point of contact for multiple social media accounts Twitter, Facebook, Instagram, ShopifyKeeping records of customer interactions, transactions, comments, and complaintsCommunicating and coordinating with colleagues as necessaryProviding feedback on the efficiency of the customer service processEnsure customer satisfaction and provide professional customer supportUsing inhouse systems and Excel to produce and maintain management reportsEnsure timely responses in line with Service Level Agreements SLA’s The ideal candidate will have:
Previous customer service experience.Previous experience within customer service, web chat and responding to customers via social mediaBe able to use your initiative, be highly organised and have excellent written and verbal communication skillsMaintain professional, presentable, and courteous imageBe customer orientated with a flexible, can-do attitudeBe competent in using MS Office, especially Excel & OutlookBe able to handle lightweight but bulky luggage samplesBe capable of working under pressure to meet targets in a fast-paced environmentDemonstrate a willing and quick capability to learn
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Join Our Team as a Senior CustomerService Advisor!
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CustomerServiceExecutive
London
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CustomerServiceExecutive
£24,000 Per Annum
6. month FTC
FT 35 hours per week
Hybrid Remote (Must be within commutable distance to travel to London once every 2-3 Months)
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