General Service Manager | Liverpool University Hospitals NHS Foundation Trust

A new and exciting opportunity has arisen for substantive recruitment as the General Service Managers within the Division of Surgery based at the Royal Liverpool Hospital.

There are 3 posts available within the following Care Groups:

Digestive and Emergency Surgery

Surgical Specialties

Theatres, Anaesthetics and Critical Care

Reporting to the Head of Operations the post holder will be an integral member of the Care Group’s Management Team and will be responsible for supporting the delivery of speciality specific strategic plans and will therefore contribute to the Division’s overall strategies and objectives.

The General Service Manager will drive improvements in operational performance and planning within the service advising the Head of Operations, Clinical Director/Clinical Leads and Lead/Senior Nurse/AHP as necessary.

The post holder will work closely with other Care group leads within the Division, colleagues across other divisions and external partners to enable the achievement of the Trust’s objectives.

Specifically, the General Service Manager is accountable for:

Assisting with the delivery of the service strategy, taking operational responsibility for delegated programmes of work. This will include leading an administration team, overseeing a single/ several small budgets, and contributing to writing local polices.

The General Service Manager will have management experience in overseeing the performance of teams, and will possess personal qualities and skills to deal competently with operational issues.

The Service Manager will monitor existing patient centred clinical operational strategies and plans and ensuring that systems and processes are in place and adhered to.

To lead and be accountable for the operational delivery of clinical services

The Service Manager will lead plans, operational change and strategies within their service and provide and support across the care group.

The Service Manager will support work to drive the strategic direction and policy setting for the service within the context set by the Care Group leadership team, maintaining an essential communications link between the speciality/specialities and feeding into the Care Group leadership team.

The Service Manager will have oversight of the service level budgets and ensure that the financial requirements of the service are effectively managed.

They will manage workstreams to ensure achievement of the QEP target for the speciality/specialities.

The post holder has line management responsibility for the staff at Band 7 and below within the their speciality area which is not limited to administrative and clinical teams.

Liverpool University Hospitals NHS Foundation Trust was created on 1 October 2019 following the merger of two adult acute Trusts, Aintree University Hospital NHS Foundation Trust and the Royal Liverpool and Broadgreen University Hospitals NHS Trust.

The merger provides an opportunity to reconfigure services in a way that provides the best healthcare services to the city and improves the quality of care and health outcomes that patients experience.

We want our operational teams to support delivery of high quality care to patients accessing our services and in turn we want to make this the “Best Place to Work” for our staff, investing continually in their development. Liverpool University NHS FT can offer you access to leadership and team development, coaching, and flexible working.

The Trust runs Aintree University Hospital, Broadgreen Hospital, Liverpool University Dental Hospital and the Royal Liverpool University Hospital.

It serves a core population of around 630,000 people across Merseyside as well as providing a range of highly specialist services to a catchment area of more than two million people in the North West region and beyond.

To hear more about our achievements click here https://www.liverpoolft.nhs.uk/media/13089/1606-annual-report-booklet_final.pdf

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Service Delivery and Performance Management

The Service Manager will have oversight of the Care Group’s overall budgets and take the lead on budget lines and financial performance within the service

Monitor capital and revenue budgets for the service in partnership with the Head of Operations, Clinical Director/Clinical Leads and Lead/Senior Nurse/AHP ensuring that robust monitoring and checking systems are in place.

Working with the Clinical Director/Clinical Leads and Lead/Senior Nurse/AHP to promote the vision and clinical strategy for the service, reflecting the health needs of the local population.

Exhibit business leadership to theservice, by working with the leadership team to ensure that teams and staff are appropriately developed and managed to deliver the significant clinical and business agenda that face the service.

Monitor the delivery of business plans and business cases keeping control over quality and costs ensuring that the highest standard of patient care and service is provided.

Encourage a climate that allows front line staff to question and redefine how their work is undertaken ensuring the on-going development of patient centred care and cost effective use of resources.

Demonstrate a culture of service improvement, which produces new ideas, approaches, innovation or insights.

ClinicalGovernance/Quality

Ensure the provision of high quality, reputable and reliable high quality care for the identified are into the future.

Promote a culture of ensuring patient safety through adherence to legal obligations and safety requirements by reviewing and challenging risks and progress on plans to address risk.

Help to define the governance structure and has an overview of risk systems within the area, reporting and proactively suggesting mitigation to address risk. Take the lead for these systems and polices for a delegated single service

Investigate complaints as appropriate under the procedure and ensure action is taken to address issues of concern and prevent reoccurrence of similar events.

Embed a learning culture to review risk, learning from incidents and near misses, by leading a solution focused approach to review, ensuring that lessons are learned and shared.

This advert closes on Monday 21 Oct 2024