Deputy Performance and Operations Manager

As an organisation we recognise the value of a healthy work-life balance. When applying, speak to us about how we might be able to accommodate flexible working, so your work life fits around your home life.

We particularly welcome applications from Black, Asian and minority ethnic candidates as they are under-represented within the Trust.

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Job overview

The Bristol Dental Hospital are looking for a Deputy Performance and Operations Manager (DPOM) to join their team for a 12 month fixed term/secondment.

Working with the Performance & Operations Manager, the successful candidate will play a pivotal role leading a team of administrators, whilst working closely with clinical and management teams.

The successful candidate will ideally have a strong operational background working within healthcare and can communicate effectively with staff and patients. They should demonstrate strong leadership skills, positivity, resilience, and enthusiasm.

A proven track record in delivering service improvements would be advantageous, and a passion to improve patient care is essential. In return you can expect to work in a fast-paced environment, working with a variety of clinical and non-clinical staff, in a role which is challenging but rewarding.

Main duties of the job

This is to include the management of budgets, Health & Safety, and all aspects of Human Resources within their areas of responsibility. The post holder will contribute to the delivery of challenging performance targets through effective communication and liaise with staff across the Trust as well as organising and analysing complex data.

Working for our organisation

Anonymous information will be used from your application in order to ensure we’re meeting our pledge.

Detailed job description and main responsibilities

For a more detailed job description and main responsibilities, please refer to the job description document attached to this vacancy.

Person specification

Qualifications and Training

• Degree-level qualification, or equivalent experience
• Supervisory or Management Qualification to post-graduate level or equivalent experience

Skills and Abilities

• Effective communication skills & influencing skills
• Able to coach and develop others
• Able to empower others
• Computer literacy
• Organisational skills
• Knowledge of clinical services
• Ability to identify and implement service techniques
• Confident and approachable style
• Resilience and ability to deal with difficult situations
• Credible with staff at all levels

Knowledge and Experience

• People Management – appraisals, managing poor performance, misconduct, organisational change, and staff selection & recruitment
• Managing teams to meet deadlines, targets and changing priorities
• Experience of managing outpatients’ performance and access targets
• Experience of managing elective, non-elective, and emergency patient pathways
• NHS Experience
• 2 years direct line management experience (a team of 6 or more)

• Project Management
• Financial Management

• As an equal opportunities employer actively working towards a diverse workforce we aim to recruit and retain a workforce which represents the rich diversity of the local population at all levels and are committed to designing our services around the needs of individual patients and those around them. Anonymous information will be used from your application to ensure we’re meeting our pledge.
• The Trust is committed to investing in and caring for all our staff. We will support you in maintaining and improving your health and wellbeing, as well as your career development through management and training support - developing exceptional people for exceptional careers.
• UHBW is committed to safeguarding and promoting the welfare of children, young people, and vulnerable adults.
• To comply with Part 7 of the Immigration Act 2016 all applicants must be able to speak fluent English to an appropriate standard which will be assessed at Interview.
• If you require sponsorship for a visa to work in the UK, to avoid disappointment, please check to ensure you are eligible under the UKVI points based system.
• The Trust uses electronic new starter forms on Trac to collect personal details. Information collected is securely stored and used to set up the employee record on the ESR HR system.
• By applying for this post, you are agreeing to University Hospitals Bristol and Weston NHS Foundation Trust transferring the information contained in this application to its preferred applicant management system. If you are offered a job, information will also be transferred into the national NHS Electronic Staff Records system.
• Please be aware of scams – unless specified above, we will only communicate with you via @recruit.trac.jobs or nhs.net e-mails and we will never ask you for any payments.

IMPORTANT:

Please note that if you apply for a position with this Trust, you may be contacted via Trac or via email. This includes invites for job interviews. We therefore recommend that you regularly check your Trac account and email accounts. We may also contact you by texting the mobile number, if provided, on the application form.

Due to the high number of applications that are received for some posts we may close this vacancy before the advertised closing date. Therefore, please apply for this post as soon as you can, if you are interested and you meet the requirements of the Person Specification

Only those candidates who clearly demonstrate how they meet the person specification will be shortlisted for this job.

As a guide interviews should usually take place within 3 weeks of the closing date.

When providing employment reference details, please provide correct work-related email addresses so references can be sought promptly when we are looking to progress your application. Your referee must all be known to you in a line manager or professional lead capacity.