Customer Compliance Officer

Overview:

If you are detail-oriented and proactive, this role offers a fantastic opportunity to contribute to our success in the food processing industry.

• Competitive salary
• 31 days holiday including 8 Bank Holidays
• Excellent opportunities for career progression across our UK sites

Responsibilities:

The Role:

As a Customer Compliance Officer, you will:

• Investigate and manage product quality complaints, ensuring prompt resolution.
• Conduct regular store visits to ensure compliance with customer specifications.
• Lead internal consistency panels to maintain product quality.
• Maintain the Authenticate tracking system for raw material traceability.
• Oversee Brandbank management, ensuring accurate product specifications.
• Collaborate with cross-functional teams to resolve quality concerns.

Qualifications:

The Candidate:

As a Customer Compliance Officer, you should have:

• Proven experience in product quality management, ideally within the food industry.
• Strong understanding of food safety standards and regulatory requirements.
• Familiarity with Authenticate or similar tracking systems.
• Experience managing Brandbank or similar databases.
• Excellent attention to detail and problem-solving skills.
• Strong communication and collaboration abilities.
• Proficiency in Microsoft Office, including Excel.

The Package:

• Competitive salary
• Death in Service Scheme
• Nest pension
• Seasonal Meat Gifts
• Subsidised Canteen
• Site Engagement Activities
• 31 days holiday inc 8 days Bank Holidays
• Excellent opportunities for progression within the business across a variety of departments at our UK sites.

No company sponsorship is available to overseas applicants for this position