Primary Care Operations Lead

Job overview

Open only to applicants from Hampshire & Isle of Wight NHS system, which is limited to NHS Hampshire and Isle of Wight, Hampshire and Isle of Wight Healthcare NHS Foundation Trust, Portsmouth Hospitals University NHS Trust, Isle of Wight NHS Trust, University Hospital Southampton Foundation Trust, South Central Ambulance Service or Hampshire Hospitals Foundation Trust.

The NHS HIOW Primary Care Team is seeking maternity cover for the role of Operations Lead on a fixed term/secondment basis for 12 months.

Main duties of the job

The post holder will work on a variety of projects and tasks collaborating with different teams within the ICB and with providers.

Working autonomously, the post holder will be responsible for the quality assurance and payment of enhanced services as well as ensuring GP contracts are kept up to date. The role is a great opportunity to develop skills in project management, risk management, dealing with sensitive information and leadership.

The post holder will have the opportunity to learn about Primary Care and the wider healthcare system.

Working for our organisation

There may be requirements to travel to practice and PCN sites for visits and meetings.

Detailed job description and main responsibilities

Negotiate, monitor and review a portfolio of primary care (GP) contracts including GMS/APMS/PMS, Contract Network DES, local enhanced services and other national enhanced services.

Responsible for the development and production of information systems and reports to support business decisions, capacity planning and the ongoing monitoring of contracts

To ensure that the ICB is best placed to understand changes in contract performance and that payment processes are supported by appropriate analysis.

Assimilate and interpret complex guidance, information and data relating to both finance and activity (working with other team colleagues)

To liaise with Primary Care Providers and ICB colleagues to resolve queries and provide expert guidance.

Person specification

Knowledge, Training and Experience

• Educated to a degree level or equivalent level of experience of working at a similar level in specialist area.
• Further training or significant experience to post-graduate diploma level in project management.

• Experience of building productive relationships with internal and external stakeholders.

Communication and Relationship Skills

• Clear communicator with excellent written and presentation skills; capable of constructing and delivering clear ideas and concepts concisely and accurately to a diverse and varied range of audiences consisting of internal and external stakeholders.
• Ability to communicate, both verbally and in writing, on complex matters and difficult situations.
• Ability to prepare and produce concise yet insightful communications for dissemination to senior stakeholders and a broad range of stakeholders as required.

Analytical and Judgement Skills

• Ability to analyse very complex issues where material is conflicting and drawn from multiple sources. Numerate and able to understand complex financial issues combined with deep analytical skills.
• Able to deal with challenging people and to cope with confidential and sensitive information.
• Takes decisions on difficult and contentious issues where there may be a number of courses of action.

Planning and Organisational Skills

• Demonstrated capability to plan over short, medium and long-term timeframes and adjust plans and resource requirements accordingly.
• Strong programme management experience.
• Experience of setting up and implementing internal processes and procedures.

Please note the following before applying:

1. We reserve the right to amend the closing date based on the volume of applications received. Vacancies attracting a high volume of applications may therefore close earlier than advertised.
2. In compliance with Part 7 of the Immigration Act 2016, all applicants must be able to communicate fluently in English to an appropriate standard which will be assessed as part of the selection process.
3. As a Disability Confident Employer we are working to create a workplace that enables all staff to reach their full potential. As an ICB, we value diversity and are committed to the recruitment and retention of underrepresented minority groups. We welcome applications from black, Asian and minority ethnic candidates, LGBTQ+ candidates and candidates with disabilities.
4. If you are successful and are joining from a non-NHS background, there will be an expectation that you will be engaged from the bottom of the pay band. If you would like to review the Agenda for Change pay scales in more detail and to view other benefits of working in the NHS, please visit the Agenda for Change website for further details.
5. New employees to the ICB will be subject to a probationary period of six months (some exemptions apply, please refer to the ICBs policy for full details).

We encourage and support our staff to be fully vaccinated against Covid-19 as this remains the best way to protect ourselves, our families, our colleagues, and patients from the virus.