Flow Co-ordinator
Job overview
If you are keen to provide support to facilitate and drive the safe, effective and timely transfer of patient care from MAU to the most appropriate setting to meet the needs of the patient; then this is the role for you.
You will promote the philosophy of discharge planning as an integrated whole system approach which delivers an effective service, take active steps to support and promote flow and timely discharges whilst being proactive and diligent in ensuring timelines and workflows are upheld.
You will also actively communicate with patients and their carers with the continuous process of discharge planning and ensure they are involved at every stage, being responsible for the co-ordination of patient discharge and to support the development, implementation and evaluation of such processes.
Liaising with Registered Nurses, Doctors, Therapy Services, and Social Services, CHC team, Housing and any other appropriate members of the Multidisciplinary team will be an integral part of your role to provide a proactive and continuous process of discharge planning.
Main duties of the job
Act as an effective role model in managing discharges/transfers.
Support the team to deliver high quality discharge and patient flow in keeping with the needs and wishes of patients and their families, acting as a patients advocate when necessary;To assist with a multi-disciplinary and multi-professional approach to discharge planning, including the patient and carer in the provision of seamless care;
To help to co-ordinate the patient discharge needs and to assist in the development of a discharge plan for individual patients, including evaluating progress to ensure the pathway remains appropriate;
Provide information for patients and their family which is relevant, accurate, and timely meets their needs and is understood to enable them to make informed decisions regarding discharge plans;
Provide all patients with a Discharge planning leaflet within 24 hours of admission. Under direction update discharge plans on a daily basis. Update patient Estimated Discharge Date on millennium, amending paper and whiteboard documentation and discharge tracker as appropriate;
Assist Registered Nurses with discharges and transfers on a day to day basis, liaising with medical staff for completed Discharge Summary, Pharmacy for discharge medications and Bed Managers;Assist Registered Nurses to complete discharge documentation in a timely manner;
Working for our organisation
At the RUH we put people at the heart of what we do, working together as one team to make a difference for our patients, each other, and our community. No matter what your role is, we value everyone’s contribution in supporting the exceptional, person-centred care we pride ourselves on.
We are proud to be in the top 20 best hospitals to work for in the country.
We are committed to creating a compassionate and inclusive environment. This can be seen in our growing community of staff networks – celebrating successes and creating opportunities to listen and learn. We value our differences, champion kindness and civility, and truly believe that diversity makes us stronger.
A culture of learning, developing and innovating is the thread that runs throughout our whole organisation. We want to support you to thrive, taking your career to its full potential.
We value staff wellbeing, with a well-established programme of support. We believe in a holistic approach spanning all aspects of living a healthy life, including physical, emotional, spiritual and financial wellbeing. We’ve even got a pool!
We are committed to supporting you and hope you want to join our team. In the meantime, find out more about living and working the beautiful historic city of Bath, learn about our extensive package of staff benefits, and read about how we’re providing healthcare fit for the future with the landmark Dyson Cancer Centre and our passion for research.
Detailed job description and main responsibilities
Please find attached to the vacancy a detailed person specification and job description for further information about this role.
Person specification
essential
Essential criteria- NVQ Level 3 Care Award – Direct Care or equivalent
essential
Essential criteria- Understands the need for strict confidentiality. Experience of working in a Healthcare related environment. Understands and committed to a caring approach to patients, carers and families. Successful achievement of competencies in a Band 2 role Understands patient flow within a hospital environment