[ref. a94897816] London - Volunteer Admissions & Recruitment Coordinator
Reporting to: Volunteer Admissions Lead
Contract: Permanent, Full Time
Salary: £26k FTE
Base: Hybrid, home and London office
Benefits:
Enhanced policies including 25 days annual leave per year, plus public holidays; Company electronic devices; Remote and flexible working; Company Health Insurance; Excellent opportunities for training and career progression.
Please click apply to visit our careers portal and see our candidate pack for this role.About Mental Health Innovations (MHI)
Founded in November 2017 following the success of The Royal Foundation’s ‘Heads Together’ campaign, it launched its first product, Shout, in 2019. Shout is a free, confidential, 24/7 text message service for anybody to text when they may be struggling with anxiety, loneliness or depression through to self harm or suicidal thoughts.
Job Purpose:
To support the recruitment and admission of new volunteers, promoting volunteering opportunities and completing background checks.
Key Responsibilities
Ask for and check references for new volunteersCoordinate and attend volunteer recruitment events, such as Universities; organise volunteers and staff to support
Follow up with prospective volunteers to encourage them to apply
Work with the Communications team to promote volunteering opportunities online
Coordinate and run regular information sessions for prospective volunteers to explain the volunteering opportunities
Initiate contact with volunteers and trainees to process DBS/PVG/police vetting checks as required
Check the status of volunteers who are part of the relevant Update Service
Proactively monitor and follow up on the progress of checks to keep on top of weekly targets
Coordinate video calls to verify ID documents, checking documents with utmost attention to detail
Handle queries on checks, and troubleshoot cases such as missing documentation or anything outside the accepted DBS/PVG/police vetting procedure
Liaise with our selected external provider for any queries Escalate disclosures to a panel for review, if required
Accurately update outcome information for each volunteer
Ensure the confidentiality of volunteer information is maintained and securely discard volunteer documentation once checks are complete Utilise tools such as Jira, Salesforce and effectively
Provide regular progress reports to the Volunteer Admissions Lead and Head of Volunteers
Undertake other ad-hoc tasks commensurate with the role as necessary
Essential Criteria
High levels of patience, and willingness to carry out repetitive tasksGood all round computer skills
Highly organised and meticulous attention to detail
Ability to maintain confidentiality and exercise discretion Troubleshooting skills and a logical approach to problem-solving
Excellent communicator, both written and verbal, to a wide range of audiences
Experience of recruiting, supporting and working with volunteers Flexible approach to work, with a willingness to work occasional evenings
A team player
Desirable Criteria
Ability to manage own time effectively, prioritising work demands and meet deadlines with minimum supervision
Be creative and an innovative thinker Working knowledge of one or more of these tools/products:
SalesforceJIRA
G-suite
Knowledge of GDPR (main concepts and principles)
We will be interviewing on a rolling basis and reserve the right to close the job advert early if we receive a high number of applicants.