Digital Health Records Team Leader - Eastbourne

We are proud to provide ‘Outstanding’ care and be a great place to work.

East Sussex Healthcare NHS Trust provides safe, compassionate and high quality hospital and community care to the half a million people living in East Sussex and those who visit our local area.

We are one of the largest organisations in East Sussex with an annual income of £568 million and we are the only integrated provider of acute and community care in Sussex.

Our extensive health services are provided by over 7,000 dedicated members of staff working from two acute hospitals in Hastings and Eastbourne, three community hospitals in Bexhill, Rye and Uckfield, over 100 community sites across East Sussex, and in people’s own homes.

In 2020 the Care Quality Commission (CQC) rated us as ‘Good’ overall, and ‘Outstanding’ for being Caring and Effective. The Conquest Hospital in Hastings and our Community Services were rated ‘Outstanding’ and Eastbourne DGH was rated ‘Good’ Our two acute hospitals have Emergency Departments and provide 24 hour a day care, offering a comprehensive range of surgical, medical, outpatient and maternity services, supported by a full range of diagnostic and therapy services.

In the summer of 2020, the Trust launched its ambitious ‘Building for our Future’ (BFF) programme. This once in a lifetime programme aims to redevelop and expand our hospitals at Eastbourne, Hastings and Bexhill, transforming the environment in which we provide care for generations to come.

Job overview

We are recruiting!

A Digital Health Records Team Leader (Band 4 on a Fixed Term Contract or Secondment for up to 12month )

Digital Health Records (Apex Way)

Are you:

• Organised?
• Positive?
• Empathetic?
• Reliable?
• IT literate?
• Motivated to support the NHS?

Do you have:

• Customer service experience?
• A good work ethic?
• A “can do” attitude?
• Initiative?
• A passion to improve patient experience?
• A sense of accountability?

As the Team Leader you will be responsible for supporting the Deputy Digital Health Records Manager in supporting the provision of a responsive, effective and efficient Digital Health Records service to the Trust making sure the team constantly meets agreed targets and service level agreements.

Support the management of the Digital Health Records team with supervision, support, undertaking appraisals and training. Ensuring adherence to NHS and ESHT policies.

The post holder will require excellent communication skills, have a very positive and flexible approach to work, be motivated and ready for the next challenge and also enjoy working as part of a busy team.

Knowledge of IFIT/Evolve and previous Health Records experience is desirable, however full in house training will be provided. This post will support with preparing the department for the introduction of a New electronic patient Record (EPR) system.

Previous Applicants need not apply

Main duties of the job

To support the Deputy Digital Health Records Manager in the day to day management of the Trust’s Digital Health Records department.

Promoting and ensuring all Digital Health Records are managed to the required data quality standards.

To be responsible for the daily staffing resources in order to provide the variety of tasks relating to paper and electronic patient Health Records for the Trust, which will include the pulling and preparation of patient Health Records to ensure that they are in the correct format for scanning.

The post holder will be responsible for managing the team of Digital Health Records Clerk’s and Digital Health Records Courier Drivers to ensure that the patient records are managed in line with Trust policy.

Previous applicants need not apply

Working for our organisation

A wide range of staff benefits are available to our staff including staff development, enrolment in the NHS pension scheme, auto-enrolment to our Temporary Workforce Service, access to nurseries at EDGH and Conquest, staff restaurants and on-site staff accommodation.

In addition to an internal Occupational Health department, all staff also have access to free psychological support through our confidential Employee Assistance Programme which is available to staff 24 hours a day 7 days a week. Onsite parking is available from only £30 a year.

There has never been a better time to join East Sussex Healthcare NHS Trust, submit your application today.

Detailed job description and main responsibilities

For further details and person specification relating to this post

Please see Job description attached

Please note: This advert may close early if a high volume of applications are received

Person specification

Qualifications

• Educated to GCSE (or equivalent) to include English and Maths Grade C or above.
• Evidence of further professional development in health records management to NVQ4 equivalent, to include o Knowledge of Human Resources Policy and Procedures o Knowledge of health records management o Staff supervision and customer care.

• Additional relevant qualifications

Experience

• Previous experience in a health records working environment
• Experience of managing administration staff
• Managing conflict in the workplace
• Experience and understanding of a PAS system
• Experience and thorough working knowledge of iFIT.
• Working to tight deadlines and prioritising workload
• Customer care skills and experience in the NHS

• Managing rotas for groups of staff
• Experience of an Electronic Document Management (EDM) System
• Experience of dealing with PALS, Complaints and Datix incidents
• Experience of recruitment and selection of staff

Skills

• Good interpersonal skills, effective communication with colleagues at all levels within the organisation
• Good working knowledge of Microsoft Office, especially Word and Excel.
• Ability to work on own initiative and as part of a team, ability to develop and motivate staff.
• Good leadership and motivation skills.
• Awareness of patient confidentiality and data protection issues
• Working knowledge of information governance issues and Datix reporting

Patients come first at East Sussex Healthcare NHS Trust.

Our vision is to be:

• The healthcare provider of first choice for the people of East Sussex.

Our mission is to:

• Deliver better health outcomes and an excellent experience for everyone we provide with healthcare services.

Our strategic objectives are to:

• Improve quality and clinical outcomes by ensuring that safe patient care is our highest priority.
• Play a leading role in local partnerships to meet the needs of our local population and improve and enhance patients’ experiences.
• Use our resources efficiently and effectively for the benefit of our patients and their care to ensure our services are clinically, operationally and financially sustainable.

Our aims are that all services delivered by the Trust are:

• Safe
• Effective
• Caring
• Responsive and
• Well led