CRM Executive

About Our Client

This is a large retail organisation based in Solihull. The company is well-established, having a wide reach with numerous retail stores across the UK. It operates within the Leisure Products industry and is renowned for its quality products and exceptional customer service.

• Manage the daily operations of the CRM platform.
• Assist in the design and implementation of CRM strategies.
• Monitor customer experience and consumer journey, making necessary improvements.
• Work closely with the digital marketing team to ensure alignment with broader marketing strategies.
• Generate insightful reports to inform future CRM strategies.
• Ensure all CRM activities comply with industry regulations.
• Identify new opportunities to engage customers through the CRM platform.
• Maintain up-to-date knowledge of the retail industry and competitors' CRM strategies.

The Successful Applicant

A successful CRM Executive should have:

• A degree in Marketing, Business, or a related field with 1 years experience of CRM/email marketing as part of wider marketing role
• Excellent understanding of CRM principles and customer retention strategies.
• Strong proficiency in using CRM software and digital marketing tools.
• Excellent analytical and reporting skills.
• Strong knowledge of the retail industry.
• Ability to attend the office in Solihull 3 days a week

• An estimated salary range of £30000 per year
• A comprehensive benefits package including pension and healthcare.
• Opportunities for professional development and career progression within the retail industry.
• A vibrant and inclusive company culture.
• Hybrid working model of 3 days WFO and 2 days WFH