Senior Digital Change Manager

Outstanding Care, Outstanding Careers

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Job overview

We are looking to recruit a Senior Digital Change Manager on a fixed team basis to join our growing digital transformation team to help deliver several significant digital change programmes.

The post holder will develop change management plans, define & shape change initiatives, integrate change management into digital workstreams, and to ensure successful delivery and adoption of large-scale digitally enabled change. This will include identifying opportunities for digital change, facilitating the design of 'to be' processes enabled by digital interventions, and delivering the benefits and outcomes enabled by digital transformation.

The successful candidate will be a passionate 'change agent' who has a track record of delivering improvement or change projects. A working knowledge of health care services and/or of delivering digital change in a complex environment is desirable.

If you are looking to take your next steps in change management, transformation, or quality improvement and are dedicated to providing exceptional customer service and building effective change networks, we would be delighted to hear from you!

Main duties of the job

The Senior Digital Change Manager role will have a primary focus on:

• Facilitating the business and operational changes resulting from digital transformation.
• Maximizing employee adoption of change.
• Engaging with clinical and operational colleagues to plan successful change initiatives.
• Promoting a digital culture across the Trust.
• Establishing a network to communicate changes.
• Cultivating digital change champions.
• Providing exceptional customer service.

The post holder will be responsible for creating and implementing change management plans that maximise employee adoption and overcome barriers to change, in the delivery of numerous work programmes which contribute to the Trust's strategic ambitions.

The Senior Digital Change Manager will work with Trust staff of all grades and professions, establishing effective networks with those impacted by change using motivational skills to encourage collaborative working to improve services through changes to practice.

The successful candidate will have the following skills and abilities:

• Highly organised.
• Good communication skills (written, verbal, presentational).
• Knowledge of change management or improvement techniques.
• Strong analytical skills.
• Creative problem solving capabilities
• Well developed negotiation skills.
• Proven ability to bring diverse groups of people together to achieve change.

Working for our organisation

The Digital Services team is a friendly, supportive, and dedicated group of digital professionals who are committed to providing outstanding support services to Dorset County Hospital.

The post holder will work closely with digital colleagues from services including:

• Clinical Systems
• Development
• Digital Portfolio Team
• Business Intelligence
• Health Records
• Clinical Coding
• Digital Technology and Infrastructure
• Digital Change and Training
• ICS Partner Organisations
• EHR Programme Management Office and Programme Director

The successful candidate will be fully supported and be provided with opportunities to develop new skills and knowledge as part of their role.

Detailed job description and main responsibilities

Our DCHFT Job Description and Person Specification (attached) tells you all about this role, what to expect and what is needed to succeed. When completing your application please make sure to tell us how your experience and skills fit the person specification.

Please contact us at [email protected] if you are unable to view or download the attachment.

For all our roles, we are looking for staff who hold our Trust Values of Integrity, Respect Teamwork and Excellence, and who are passionate about providing the best patient care. To read more about our Trust and our Values search Dorset County Hospital online.

Person specification

Education, Qualifications, and Training

• Qualified to Masters’ Degree level or equivalent experience
• Qualification at NVQ Level 4/5 or significant training and experience in at least one of:
• Healthcare systems/operational management, or
• Healthcare information management or digital services, or
• Project or change management methodology.

one of: o Change Management Institute ACMF (Accredited Change Manager Foundation) or equivalent experience (could include QSIR), or, o Lean six sigma, or o PRINCE2 Foundation level qualification, Agile qualifications.

Experience

• Experience of managing, implementing, facilitating, and monitoring multiple change initiatives, ideally within a health care environment.
• Experience of leading teams within a change environment, including utilising boundary-spanning leadership, coaching, and consensus building skills.
• Either formal or informal experience in project management
• Good understanding of and demonstrable approach to benefits management; proven ability to deliver benefits through change.
• Experience of analysing complex information and communicating this clearly to a wide range of audiences.
• Experience in stakeholder management; has credibility and impact with peers and leaders and is able to gain buy-in to enable change.
• Experience in defining problems, identifying requirements, and appraising options
• Extensive and specialist experience in working with healthcare information systems, ideally with an understanding of systems integration methodologies associated with patient-based information systems.
• Experienced in understanding NHS data and information management
• Experience of developing evidenced-based policies and guidelines
• Knowledge of risk management strategies and clinical governance processes

• Specialist organisational, procedural and policy knowledge across a range of different areas related to NHS information and data and healthcare processes.
• Significant and detailed experience in understanding acute hospital patient management processes

KNOWLEDGE SKILLS & COMPETENCIES

• Excellent organisational, analytical and judgement skills to provide a rounded and comprehensive support service with effective decision making and prioritisation setting
• Computer literacy and competency in Microsoft Office applications (or equivalent) to a reasonably high level of capability, specifically Microsoft Word, Excel and PowerPoint
• Use of initiative including the ability to prioritise, work to tight deadlines and work without supervision
• Proven ability to build effective relationships across organisational and professional boundaries.
• Evidence of effective networking, adapting, and sharing of best practice.
• Able to work under pressure and deal with potentially contentious situations.
• Comfortable with ambiguity and able to flex to meet changes in business requirements.
• Highly developed communication skills with staff of a range of professional groups and at all levels; able to explain complex technical information to non-technical users
• Skilled at facilitating and leading meetings and workshops with representatives with differing areas of focus or with conflicting requirements/opinions.
• Leadership and management skills, and ability to engage others in changes to create a sense of ownership.
• Excellent interpersonal skills written, verbal and presentational
• Ability to resolve complex problems associated with healthcare information systems and develop new procedures as required
• Ability to negotiate with staff at all levels to agree timelines, ensure task are completed or agree solutions with suppliers.
• Effective planning skills to support resolution of complex issues and participation in new developments.
• Evidence of the tenacity, resilience, and adaptability required to overcome adversity and barriers.

Our Mission

Outstanding care for people in ways which matter to them.

Our Vision

Dorset County Hospital, working with our health and social care partners, will be at the heart of improving the well-being of our communities.

Our Values

Integrity, Respect, Teamwork, Excellence

We are a Trust that celebrates diversity and we are committed to creating an inclusive environment for all employees. We would welcome applications from people in all under-represented groups.

For more information, please use the link below to read our joint strategy for Dorset County Hospital and Dorset Healthcare.

Trust Strategy | Dorset County Hospital (dchft.nhs.uk)

PLEASE READ THE FOLLOWING IMPORTANT INFORMATION CAREFULLY BEFORE YOU SUBMIT YOUR APPLICATION

Please read the job description and person specification carefully to ensure your application reflects the knowledge, skills and experience required.

The closing date/interview date is subject to amendment; this vacancy may therefore expire at short notice, so we recommend that you submit an application at your earliest convenience. We reserve the right to close any vacancies without notice.

Shortlisted applicants will be contacted via email; therefore it is important that you check your personal email account regularly.

Unfortunately we are unable to respond to every application; if we do not contact you within 4 weeks of the closing date, please be advised that you not have been shortlisted on this occasion.

You can contact us on 01305 254655 to find out whether you have been shortlisted or if you would like feedback.