Research Administrator

Flexible working arrangements may be considered and discussions with the recruiting manager regarding this are encouraged.

Job overview

Would you like to be part of a team that delivers cutting edge clinical research studies? Here at the Clinical Research Facility (CRF) we enable children and young people to take part in high quality, safe and ethically approved clinical research.

We are looking for a Research Administrator to provide high quality administrative support to CRF senior staff, and an exceptional reception service to patients, families and others visiting the CRF.

The post holder will have previous experience in a public facing role, and will give visitors a warm welcome to the department and a positive impression of the CRF.

They will be flexible, and have excellent organisational and prioritisation skills to deal with conflicting demands, and a sometimes sporadic workload.

This role is a great opportunity for a motivated and enthusiastic individual, and an excellent learning opportunity for someone interested in a career in research, or looking to try something new.

The role is predominantly based at Birmingham Children's Hospital, but travel to Birmingham Women's Hospital may also be required.

Main duties of the job

To provide a reception service in person and by telephone with patients, families, professionals and external agencies

To take a lead role in booking patient appointments for research study visits

To provide secretarial and administrative support to CRF senior staff

Support research team with preparing study information packs and sending to patients

Validate patient appointment data monthly with the Senior Management Support Officer to ensure that patient activity data is accurately recorded

To manage and organise the scheduling meetings and coordinating room bookings

To be responsible for the taking of minutes of meetings, and production of minutes for distribution to staff

To arrange requests with Estates for repairs to ward/equipment and general upkeep of CRF

Support with HR related duties such as staff record keeping and preparation of induction folders

Display flexibility to meet the needs of the facility and to perform any other tasks or duties that are commensurate with the role

Working for our organisation

Uniting our hospitals means more seamless care; more investment to make greater advances in our specialist treatment and world-leading neo-natal and fetal work. Importantly, it also gives us a greater voice in shaping the future of family-centred care.

Birmingham Children's Hospital is a UK leading specialist paediatric centre with an international reputation in several areas.

Birmingham Women's Hospital is one of two dedicated women's hospitals in the UK, with the busiest single site maternity unit, delivering more than 8,200 babies a year offering a full range of gynaecological, maternity and neonatal care.

Forward Thinking Birmingham (FTB) Mental Health Services are a unique, innovative community and inpatient mental health partnership. Alongside partners FTB offers care pathways of mental health assessment and treatment for young people aged 0-25 years old.

Our Trust is committed to creating the best place to work. We believe in promoting and enhancing inclusion, diversity and equality and encourage applications from all areas of the community, who meet the criteria for the role, regardless of age, gender identity, disability, race, religion or sexual orientation.

Detailed job description and main responsibilities

Please refer to the attached job description and person specification to view the full details for this opportunity at Birmingham Women’s and Children’s NHS Foundation Trust.

When completing your application, please ensure you have evidenced how you meet the job description and person specification to include transferable experience, qualifications, skills along with professional registration details (if applicable).

Occasionally we receive a large number of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment.

Person specification

Qualifications

• NVQ level 3 administration or equivalent knowledge and experience
• General education with GCSE qualifications, preferably in English Language, Computing/IT, Maths, Science
• Good numeracy and literacy skills

Knowledge and Nature of Experience

• Previous admin and clerical experience
• Proficient in the use of Microsoft Office, including Word, Excel and Powerpoint
• Previous experience in a public facing role

• Previous experience of NHS systems or databases
• Previous experience of working with children and clinical patients (does not include clinical skills)
• Previous experience in an NHS setting

Personal skills/abilities and attributes

• Excellent organisational and prioritisation skills
• Demonstratable negotiation skills – team/other departments/visitors
• Ability to work effectively alone or as part of a team
• Ability to use initiative and manage workload effectively
• Excellent verbal and written communication skills
• Smart appearance and professional manner
• Ability to be impartial and maintain confidentiality

General

• Motivated and possesses enthusiasm for developing role
• Calm under pressure
• Conscientious and hard working
• Reliable
• Flexible

Should any new information become available, you will be kept informed of this throughout your recruitment process.

This information will be treated in a confidential manner.