Sales Support Specialist

About StrideUp

At StrideUp we are on a mission to redefine the standard of Islamic financial services, driven by expertise, sincerity and a personable approach.

StrideUp is one of the UK's leading Islamic home finance providers, dedicated to empowering individuals and families on their home finance journey, without compromising on ethics. As a fast-growing fintech business, we blend technology with a strong value-driven ethos, offering customers financial solutions that align with their values.

The Role

We are seeking a Sales Support Specialist, ideally with mortgage industry experience, who is eager to pivot into Islamic Finance. This is a unique opportunity to join a pioneering financial services provider in the Islamic finance sector. The ideal candidate will combine an understanding of the mortgage market with a natural flair for customer service, and a genuine passion for delivering Shariah-compliant home finance to our customers.

As part of our team, you will be the first point of contact for StrideUp customers. You’ll be using phone, email and webchat to nurture enquiries and guide our customers through their application journey, ensuring a seamless and values-aligned customer experience.

Requirements

Key Responsibilities

• Engage customers via Webchat, email, and inbound inquiries, ensuring quick and professional responses.
• Manage the email inbox, handling customer queries and directing them efficiently to the right team.
• Convert inbound leads into active applications by identifying customer needs and guiding them through the next steps.
• Encourage and nurture customers to move forward—following up with interested clients and overcoming objections to help them make informed decisions.
• Deliver an outstanding customer experience by being personable, persuasive, and knowledgeable about StrideUp’s products.

• Collect, review, and package customer documents to ensure cases are complete and ready for a formal assessment.
• Manage booking systems to schedule advice appointments, ensuring customers are efficiently booked in.
• Track and report on the conversion funnel, from an initial inquiry through to the customer getting their keys to a new home.
• Provide general administrative support to the Sales team to keep processes running smoothly.

• Proven experience in customer support or sales support, ideally within financial services, mortgages, or a fast-paced fintech environment.
• Confident communicator with a natural ability to engage, persuade, and build rapport with customers.
• Strong attention to detail—you’ll be managing documents and ensuring accuracy in case preparation.
• Ability to work in a fast-paced environment, juggling multiple customer queries and tasks.
• Target-driven mindset with a focus on moving customers through the sales journey.
• Proficiency in Google Workspace and CRM systems (Salesforce experience is a plus).

• Competitive Salary & Discretionary Bonus
• 3% Pension Contribution
• 25 Days Annual Leave, plus bank holidays
• Flexible & Hybrid Working Options
• Monthly Socials
• A Fast-Paced, High-Energy Environment with Growth Opportunities