Credit Controller

About Our Client

Our client is the largest independent UK provider of specialist pathology / clinical laboratory services and supports both the NHS and private medical businesses.The culture of the business is fantastic with an emphasis on promoting from within and providing career pathways across the business.

Job Description

Credit controller duties include:

• Take responsibility and ownership of a portfolio of customer accounts and collect the debts in line with the company's credit
• Follow up on any outstanding debts that are overdue as necessary.
• Contact clients to chase payments by following the process as outlined by the Head of Credit Control. This will include but is not limited to; making outbound calls, emails and letters to customers, whilst providing good customer
• Handle any telephone queries and enquiries from practices, insurance companies and patients, and assist the wider credit control team with ad hoc request
• Deal with client queries and liaise with other departments to ensure entry and billing errors are amended in a timely manner.
• Escalate overdue accounts to Credit Control Supervisor for
• Identify & provide detail to Credit Control Supervisor for any potential bad debts
• Resolve client queries with the assistance of the sales and service team in London.
• Liaise with external stakeholders such as insurance companies to help resolve any client invoice queries.
• Any ad hoc projects as required by the Head of Credit Control and/or Finance - Shared Services Manager

The Successful Applicant

The successful candidate will:

• Have a proven track record in a similar role
• Be an excellent written and verbal communicator
• Be able to work to tight deadlines
• Have a high level of attention to detail
• Be proficient in MS Office

• A salary up to £31,000
• Hybrid working (3 days per week in the office)
• Flexible working hours
• 23 days holidays plus bank holidays (rising to 28 days with time served)
• Pension
• Healthcare benefits
• Free parking
• & more