Customer Service Administrator - Ashford
Location: Near Paddock Wood, Kent - free parking on-site and a 3 minute walk from the train station
Employment Type: Full-Time office based
Salary: £27,000
25 days holiday
Company pension scheme after 6 months
We are seeking a talented and motivated Customer Service Administrator to join our client's dynamic team in the distribution industry. If you are passionate about delivering exceptional customer service and thrive in a fast-paced environment, this is the perfect opportunity for you!
The office and working environment is bright, modern and very welcoming. The company are growing and not only are they industry leaders they are also recent finalists in industry awards!
These are the daily tasks you will complete within your role here:
- Provide outstanding customer service support to clients and customers utilising the companies software and technology in order to do so
- Process orders and ensure accuracy in data entry, updating the company CRM
- Respond to inquiries, resolve complaints, and troubleshoot issues efficiently and promptly using your excellent customer service skills
- Collaborate with various departments to ensure timely delivery and resolution of customer requests
- Assist in identifying and implementing process improvements to enhance customer experience, ideas are welcomed here
- Provide periodic reports to management on customer service metrics which you will be trained on how to collate
Does this sound like you?
Previous experience in a customer service or administration roleExcellent communication skills, with the ability to build rapport with customers
Strong attention to detail and organisational skills
Proficient in MS Office Suite and data entry
Ability to prioritise tasks and meet deadlines in a fast-paced environment
Problem-solving skills and a positive attitude
Knowledge of the distribution industry is a plus but not essential, you may have worked in retail, manufacturing, logistics or similar - your customer service experience is most relevant
Why Join This Employers Team?- Be part of a dynamic and supportive team that values collaboration and continuous learning
- Enjoy a competitive salary of £27,000 per annum
- Full-time permanent position with opportunities for growth and advancement
- Work in a vibrant and inclusive work environment
- Comprehensive benefits package, including health insurance and retirement plans
- Take pride in representing a respected and successful distribution company
- Engage with diverse customers and build valuable relationships
If you are a self-motivated individual with a passion for delivering exceptional customer service, we want to hear from you! Don't miss out on this exciting opportunity to join our client's team and take your career to the next level. Apply now and let your skills shine!
Please note that only successful candidates will be contacted. Thank you for your interest in joining our client's team.
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