Cluster F&B Operations Manager - ref. w8142903
GLH Hotels London
Cluster F&B Operations Manager
Contract Type - Permanent39 hours per week
Employment Type - Full Time
The Thistle Trafalgar Square Hotel is located on a quiet side street right in the heart of London's West End. All 108 bedrooms at this four-star hotel have been recently refurbished and offer a great standard of comfort and style. In addition, the Royal Trafalgar has a ground floor restaurant which also benefits from a terrace so you can experience al fresco dining in the centre of London.
The Role
Are you ready to take the next step in your F&B career? We're looking for a Cluster F&B Manager to oversee a small yet dynamic operation, including breakfast service, casual dining, and retail outlets like Costa Coffee and Waffle Meister. This is an entry-level management role focused on operations, guest experience, and cost control across multiple locations.Catering to 100-200 daily guests, you'll manage a small team across two hotels (Thistle Piccadilly and Thistle Trafalgar). As our Cluster F&B Manager, no two days will be the same. You'll bring energy, consistency, and creativity to ensure the smooth running of all F&B elements, Responsible for recruitment, training, and development, you will shape a collaborative, engaging, and inclusive team environment.
Planning and forecasting budgets and revenue, keeping an eye on trends and opportunities to drive success.
What we look for
We seek a bold, adaptable, and real leader who is passionate about delivering excellence and creating memorable guest experiences:
- A proactive and passionate individual ready to step into their first managerial role.
- Experience in F&B or hospitality, with a focus on customer service and operations.
- Strong organizational and leadership skills, with the ability to inspire and develop a team.
- Flexibility to manage a variety of responsibilities and work across different areas of the operation.
- 1-2 years of experience in hospitality or retail management.
- Great development opportunities
- Discounted rates on hotel rooms, food and drink across the Clermont Hotel Group
- Interest free season ticket loans (conditions apply)
- Access to a 24/7 Employee Assistance Program
- Pension and Healthcare Schemes
- Wagestream - get access to earned salary before payday
- Paid volunteering days
- Generous recommend a friend scheme
- Apprenticeships and accredited qualifications up to Level 7 (Master's Degree equivalent)
- Access to discounts and cashback through a huge range of retailers and service providers via our online benefits portal
- Great Recognition program
- ...and many more!
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