Customer Service Agent
zendbox Paddock Wood Full-time
Join Our Team as a Customer Service Agent at Zendbox!
Zendbox, a leader in eCommerce fulfilment, is seeking enthusiastic and dedicated Customer Service Agents to provide exceptional support to our clients. Our mission is to enhance the customer journey by delivering top-notch service while maintaining the highest standards of operational excellence.
Key Responsibilities:
- Act as the first point of contact for customers, resolving inquiries and issues via email, phone, and chat.
- Provide timely and accurate information regarding order processing, shipping, and product availability.
- Collaborate with internal teams to address customer concerns and escalate issues as necessary.
- Document customer interactions and update records to ensure accurate tracking of inquiries.
- Assist in developing customer service protocols that improve overall client satisfaction.
What We Offer:
- A dynamic, fast-paced work environment
- Opportunities for training and professional development
- Competitive salary and benefits package
- A supportive team culture that values your contributions
Requirements
What You’ll Need:
- Previous experience in a customer service role is preferred.
- Strong verbal and written communication skills.
- Ability to handle difficult situations with professionalism and empathy.
- Proficiency in using customer service software and CRM systems.
- Strong problem-solving skills and attention to detail.
- A collaborative team spirit with a positive attitude.
- Base salary £24,000 - £28,000 DOE
- Annual leave allowance - 25 days + bank holidays
- Paid birthday leave
- Free parking on-site
- Free snacks and drinks
Michael PageHastings, 21 mi from Paddock Wood
guidelines and procedures.
The Successful Applicant
A successful 'Customer Service Agent' should have:
• Experience in a customer service role.
• Excellent communication and interpersonal skills.
• Ability to work effectively in a team and independently...
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