Customer Service Coordinator

Customer Service Coordinator

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Our client are looking for a highly motivated person with a passion for accurate admin and customer satisfaction to join their Parts department. At a senior level you will play a crucial role in supporting the department manager, liaising with European clients and coordinating with warehouse and sales team.

This is a great opportunity to start the new year within a company that offers support, life work balance and career progression

Key Responsibilities:

• Manage and coordinate the day-to-day administration of the Parts Department.
• Process and track orders for spare parts, ensuring timely delivery and accurate record-keeping.
• Maintain and update inventory systems, monitoring stock levels to prevent shortages.
• Liaise with suppliers in Europe, customers, and internal teams to resolve queries and ensure smooth operations.
• Prepare reports on department performance, stock levels, and delivery times.
• Oversee warranty claims and returns, ensuring compliance with company policies.
• Provide training and guidance to junior administrators and staff.
• Implement and maintain efficient processes to improve department operations.
• Some assistance with picking in the warehouse where required.