Medical Support Secretary
Job overview
To provide an effective secretarial and administration service to Consultants and their clinical team. To provide an essential point of contact between the hospital, patients and their relatives, all grades of medical staff, general practitioners and their staff and other outside agencies.
Main duties of the job
Provide a point of contact for written and telephone enquires on behalf of the Consultant and their team, using discretion to establish the validity and priority of the contact. Deal efficiently with enquiries from all levels of medical and nursing staff, GPs, Social Services and other allied health professionals, in a timely and courteous manner, providing basic
information and non-clinical advice. Deal with and action where appropriate, all incoming mail. This may include email and faxes on a daily basis, appropriately refer investigation results to the Consultant or other areas for action and information.Accurately transcribe, using the Trust digital dictation system, with knowledge of medical terminology, all correspondence to GPs, internal Consultants, other hospitals and outside
agencies relating to the patient pathway. Generate routine and non-routine correspondenceindependently.
Working for our organisation
The Walton Centre NHS Foundation Trust is the only NHS trust to hold dual accreditation for the Investors in People. We invest in people and we invest in wellbeing standards and have been awarded Gold status for both. The Walton Centre is a leader in the treatment and care of neurology and neurosurgery, placing the patient and their family at the heart of everything we do.As the only specialist hospital trust in the UK dedicated to providing comprehensive neurology, neurosurgery, spinal and pain management services we are proud to be rated as an Outstanding Trust by the Care Quality Commission (CQC), and champion change throughout the field of neuroscience.
Originally formed in 1992, the Trust received Foundation Trust status in 2009.
With around 1,450 staff, The Walton Centre treats more than 127,000 outpatients and 18,000 inpatients each year. We have leading specialists and incredibly dedicated staff delivering excellent clinical outcomes for brain, spinal and neurological care nationally and internationally.Teams across our site in Fazakerley, Liverpool, offer a world-class service in diagnosing and treating injuries and illnesses affecting the brain, spine and peripheral nerves and muscles, and in supporting people suffering from a wide range of long-term neurological conditions.
Detailed job description and main responsibilities
Action appointment requests, RTT pathway outcomes and OPD outcomes contained within clinic letters using the hospital PAS system and liaising with other departments as required. Deal with requests from patients/carers for hospital transport. Assess and adhere to the hospital guidelines regarding eligibility for this service.Assist patients and their carers by arranging translation / interpretation facilities. Undertake any other duties which may reasonably be expected of the incumbent to ensure smooth running of the consultant’s practice in the absence of the secretary, keeping a diary of
relevant problems, events, etc for ease of handover to the secretary on his/her return
Person specification
Qualifications
Essential criteria- Good general standard of literacy and numeracy
- RSA 11
- Amspar Diploma
Knowledge & Experience
Essential criteria- Audio typing
- Previous secretarial/office work including working with computers
- Working as part of a team
- Experience in NHS or customer service organisation
- Medical Terminology
- Knowledge of hospital PAS system
Skills & Attributes
Essential criteria- Excellent communication and interpersonal skills at all levels
- Keyboard skills accurate fast typist with knowledge of Microsoft office
- Flexible
- Good organisational skills
- Ability to prioritise
- Understanding of the need for confidentiality
- Confident, clear, sympathetic telephone manner
- Willingness to undertake any necessary training to carry out the duties required
- Preference for working closely with and supporting a multi disciplinary team
- Customer care skills
- Working to deadlines