Customer Service Representative

Your new company

Due to our client company's growth, we're seeking a talented Customer Experience Representative / Sales Representative who is fluent in French. You'll play a crucial role in providing exceptional service to our existing customers and attracting new business.

• Actively seek out new sales opportunities through outbound outreach and lead follow-ups.
• Effectively communicate product features, benefits, and value propositions to potential customers.
• Manage the entire sales process, from lead generation to closing deals.
• Provide accurate pricing information and quotes for customers.
• Work closely with marketing and sales teams to enhance customer experiences and brand awareness.
• Align customer experience strategies with marketing initiatives and proactively address customer needs.
• Respond promptly and effectively to customer enquiries through various channels, including phone, email, social media, and online chat.
• Product Feedback: Analyse customer feedback to identify areas for product improvement and new feature development.
• Issue Tracking: Log and address technical issues, as well as customer compliments and complaints.

• Exceptional Customer Service: Proven ability to deliver outstanding customer service and build positive relationships.
• Strong Communication Skills: Excellent verbal and written communication skills, with a focus on active listening.
• At least two years of experience in a customer service, support, or sales role.
• Technical Proficiency: Familiarity with Hubspot, Zendesk, and e-commerce platforms.
• Strong organisational and time management abilities to handle multiple tasks efficiently.
• Analytical Skills: Ability to gather and interpret customer experience data to identify trends and areas for improvement.
• Exceptional interpersonal skills to collaborate effectively with colleagues and clients.
• Language Skills: Fluency in French (or German)

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

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