Restaurant manager

About us...

Our five-star facilities include 228 unique bedrooms and suites, luxury spa, 18-hole championship golf course, state of the art conference facilities, shooting school and much more.

A bit about what you will do...

Restaurant Managers within our luxury hotel oversee restaurant operations for the outlet, ensuring the team delivers warm, welcoming and exceptional service that consistently exceeds guests’ expectations.

You will be required to work in any of the hotel Outlets as required: -

• Lead by example and foster team dynamics to ensure the team remains focused on meeting guests’ needs and brand standards.
• Monitor the performance of the restaurant through analysis of guest feedback and financial results, initiating corrective action as needed.
• Manage the departmental budget to reduce costs and maximise profitability.
• Develop and implement strategies to enhance guest satisfaction and loyalty.
• Communicate and enforce policies and procedures regarding pouring measures and age verification.
• Plan and execute marketing campaigns and promotions to attract and retain guests.
• Conduct daily briefings with the restaurant team and attend Food and Beverage meetings with the leadership team to ensure a seamless guest experience.
• Manage staffing levels according to business demands.
• Address any guest concerns promptly, attentively and efficiently.
• Coach, train, and support the team to provide consistently high standards while continually seeking improvement.

• Strong leadership and motivational abilities.
• Exceptional attention to detail and drive to maintain high standards.
• Strong communication, interpersonal and organisational skills.
• Full understanding of financial aspects, budgeting and profit and loss.
• Flexibility to adapt to changing priorities and operational needs.
• Proven experience in managing, coaching, challenging and developing teams.
• Approachable and positive manner with a “can do” attitude.
• Ability to use initiative in challenging situations and under pressure.
• A smart and professional appearance.
• Proven track record in a similar position within a 5-star hotel.
• Excellent standard of English, both written and spoken.
• Experience of working with brand standards.

What’s in it for you…

Competitive salary

Holiday – 28 days holiday, enhanced after 5 years of service.

• Free meals on duty.
• Complimentary on-site parking is available whilst on duty.
• Discounted employee friends & family rates at Arora Hotels.
• Food and beverage discounts.
• Christmas gifts and employee parties.
• Introduce a friend scheme.
• Cycle 2 work scheme.
• UK attraction discounts @ Merlin Entertainments.
• Taste card.
• Life assurance scheme.
• Wage stream.
• Employee assistance programme.
• Arora star employee recognition.
• Long service recognition award.

Grow with us...

We are growing rapidly and with growth comes advancement opportunities. Being part of the Arora group there are exciting opportunities for career progression and development across our properties and brands.