Bookings Coordinator (Internal)
Job overview
Permanent | Part-time: 30 hrs per week - Internal applicants only
We are looking for a Bookings Co-ordinator to join our busy CAMHS Mental Health Support Team. You will manage appointment bookings, handling telephone enquiries in a contact centre environment, and ensuring appointments align with Trust waiting time standards.You will also use rotas and run reports from IT systems to support smooth operations.
You will enjoy being in a team environment, with the confidence to work independently, be customer focussed and a confident communicator. An organised approach, with competent IT skills is necessary .
You will be based at Centenary House (S6) with a requirement to cover at other sites, if needed.
If you'd like to join our supportive team at Sheffield Children's, we look forward to your application!
Main duties of the job
Reporting into the Operational Support Manager, your responsibilities will include:
- Provide administrative support to a multi-disciplinary clinical team during the assessment stage of the patient journey.
- Prioritise workload to ensure appointments are booked following Trust waiting time standards and Patient Access Policy, with guidance from the Team Leader/Admin Manager when needed.
- Follow defined procedures to optimise clinical capacity and help the Trust meet local and national waiting time targets.
Working for our organisation
At Sheffield Children’s, our purpose is clear: to provide healthier futures for children and young people. Our three strategic aims are Outstanding Patient Care, Brilliant Place to Work, and Leaders in Children’s Health.
We work with partners across local, regional, and national levels to deliver physical and mental healthcare in both acute and community settings. Many of our clinicians are nationally and internationally recognised for their expertise.
We’re proud that 73% of colleagues would recommend Sheffield Children’s as a place to work, placing us among the top five NHS trusts in England — and the top-ranked trust in the North East and Yorkshire — in the latest NHS Staff Survey.
Our nearly 4,000 colleagues bring our CARE values — Compassion, Accountability, Respect, and Excellence — to life every day, creating a kind, welcoming environment where patients and families feel safe and supported.
As we approach our 150th anniversary in 2026, we’re excited to keep building our leadership in children's health, improve experiences for patients and staff, and focus on our communities and population health.
We also offer excellent benefits to support your wellbeing, with generous annual leave and pension schemes, health and wellbeing programmes, and exclusive discounts — helping you thrive at work and beyond.
Detailed job description and main responsibilities
Details job description and main responsibilities:- For more information on the main responsibilities for this post, please refer to the job description and person specification.
Please note that Sheffield Children's uplift pay to meet the Real Living Wage, which is £12.60 per hour.
Diversity Statement
At Sheffield Children’s, we are committed to creating an inclusive environment that celebrates diversity and supports everyone’s success. We prioritise Equality, Diversity, and Inclusion in our recruitment practices, creating a welcoming space for people of all backgrounds, including ethnic minorities, individuals with disabilities, and LGBTQ+ members.
Recognising that inclusivity is an ongoing effort, we review our processes and welcome feedback to enhance our practices. A diverse team strengthens our organisation and the quality of care we deliver. For ideas on how we can improve, please contact our Recruitment Manager at [email protected].Together, we’re building a workplace where everyone belongs.
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Person specification
Qualifications and Training
Essential criteria- 5 GCSEs A-C
- NVQ 3, A Levels or equivalent experience
Experience
Essential criteria- Experience of working within an NHS clerical setting
- Experience of good customer or patient care
- Experience with working with different computer software and information systems
- Experience of working within a bookings setting
- Experience of using SystmOne
- Experience of referral processing and clinic coordination
- Experience of having worked to performance targets
Knowledge and Skills
Essential criteria- Good verbal and writing communication skills with team / clients / relatives using tact when required
- Good time management skills with the ability to work to prioritise work according to deadlines
- Ability to engage with and motivate others
- High standard of accuracy
- Able to work as part of a team and under own initiative
- Knowledge of waiting list processes and practices
- Knowledge and understanding of the 18 week Referral to Treatment standards.
Personal Attributes
Essential criteria- Adaptable to change
- Strong attention to detail and accuracy
- Effective team worker
- Self-motivated
- Keen to develop skills and adapt to the needs of the service
- Provides continuity of high standards of work