Receptionist / Team Administrator

Flexible working arrangements may be considered and discussions with the recruiting manager regarding this are encouraged.

Job overview

To provide comprehensive front of house cover to busy community mental health team. To be part of the administrative team for the community mental health clinicians.

Main duties of the job

To be first point of contact for the team, including answering calls into the hub, meeting and greeting visitors, directing staff, liaising with clinical team members and administrative staff on a daily basis.

We have two permanent positions available:

1x 37.5 hours

1x 30 hours

Working for our organisation

Uniting our hospitals means more seamless care; more investment to make greater advances in our specialist treatment and world-leading neo-natal and fetal work. Importantly, it also gives us a greater voice in shaping the future of family-centred care.

Birmingham Children's Hospital is a UK leading specialist paediatric centre with an international reputation in several areas.

Birmingham Women's Hospital is one of two dedicated women's hospitals in the UK, with the busiest single site maternity unit, delivering more than 8,200 babies a year offering a full range of gynaecological, maternity and neonatal care.

Forward Thinking Birmingham (FTB) Mental Health Services are a unique, innovative community and inpatient mental health partnership. Alongside partners FTB offers care pathways of mental health assessment and treatment for young people aged 0-25 years old.

Our Trust is committed to creating the best place to work. We believe in promoting and enhancing inclusion, diversity and equality and encourage applications from all areas of the community, who meet the criteria for the role, regardless of age, gender identity, disability, race, religion or sexual orientation.

Detailed job description and main responsibilities

Please refer to the attached job description and person specification to view the full details for this opportunity at Birmingham Women’s and Children’s NHS Foundation Trust.

When completing your application, please ensure you have evidenced how you meet the job description and person specification to include transferable experience, qualifications, skills along with professional registration details (if applicable).

Occasionally we receive a large number of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment.

Person specification

Qualifications

• Educated to GCSE or equivalent: includes English Language at Grade C or above
• Working knowledge of MS Office applications, particularly Outlook, Word, Excel, PowerPoint and Access
• Professional telephone manner
• Commitment to personal development

• NVQ Level 2 in Business and Administration, or equivalent
• Audio typing experience
• Knowledge of FTB Database – Carenotes
• Current or recent administrative experience in NHS/Health Care or similar setting
• OCR Level II typing/word processing, or equivalent
• Receptionist duties

Skills

• Planning and organisational skills
• Manage own workload, re-prioritise as necessary to adapt to changing demands
• Ability to meet agreed deadlines; attention to detail and accuracy is maintained
• Demonstrates enthusiasm and interest in the position

• Ability to work effectively under own initiative; whilst understanding the importance of appropriate lines of communication within Team and Line Management structure

Should any new information become available, you will be kept informed of this throughout your recruitment process.

This information will be treated in a confidential manner.