Senior Customer Operations Supervisor - Alfreton Hub (Apply in minutes)
Lead Customer Operations Manager - Alfreton Delivery Office**
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**Date:** 28 Aug 2024
**Location:**Alfreton, GB, DE55 4QS
**Company:**Royal Mail Group
**Job reference number:** 315022
**Lead Customer Operations Manager - Alfreton Delivery Office**
**Salary:** £43,677 - £48,045 (dependent on experience) plus £2,000 allowance, potential 10% bonus and 25 days annual leave
**Full time Permanent**
Alfreton DO, Somercotes, DE55 4QS
At Royal Mail we deliver more.
**About Us**
We believe great things are possible and we make them happen. Royal Mail impacts people and businesses in more than 71 million ways, daily. The only company that delivers to every address in the UK, we bring people closer together, help independent businesses grow and make large corporations work better, connecting companies and customers worldwide.We’re driven to take people further; to empower our customers and colleagues to make their futures whatever they want.
**Shift Pattern**5 days between Monday to Saturday, shifts between 06:30 - 14:50.
**The Role**
As a Lead Customer Operations Manager, you’ll be responsible for leading and developing a Customer Operations Managers (COM) to take ownership and accountability to deliver results across a balance scorecard, whilst deploying significant transformational changes.You’ll be the point of contact for external stakeholders and hold the responsibility through delegation, coaching and support to ensure the COM complete tasks to time and quality, delivering the scorecard performance. You’ll produce the weekly resourcing plan and ensure the COM delivers towards this.
Leading on safety will be key, ensuring the COM completes their safety tasks and the unit’s specific PIC tasks are accomplished, alongside confirming the COM is managing the fleet and the unit hits overall targets. Furthermore, you’ll also have full accountability for your Delivery team, up to 40 directly managed and around 70 across the unit.You’ll work through the morning and into the afternoon and ensure the smooth running of all deliveries.
Youll lead and inspire a team of front-line colleagues to work efficiently and provide excellent service at the doorstep. Being a great leader means creating a positive and engaging work environment, promoting inclusivity, and being a role model by living our values.To ensure we reach our best with people management, resource planning and specialist project activity, you’ll also partner with Trade Union, taking the lead for the unit, to keep raising the bar as you coach your team to drive performance improvement.
Delivering every item accurately and on time is crucial to who we are, you will play a major part in the trust customers have in us.
**What Youll Get**
We’re asking for a lot, but you’ll get a lot in return. First, there’s the 10% on-target bonus, generous holiday allowance, flexible working, pension scheme and an excellent parental leave policy.
Then there are all the excellent benefits that come with your role, such as:- free health and wellbeing support for you and your family through our Help@Hand service
- a private medical assessment
- MyBundle provides benefits such as the Cycle2work scheme, and corporate discounts including retail vouchers, travel & attraction discounts, gym membership and more.
There are also all the exciting career opportunities that come with leading a team and driving key decisions in one of the UK’s largest employers. And that’s before we’ve even mentioned the great sense of pride you’ll feel from being part of one of the world’s most recognisable brands as we undergo a historic transformation and transition from a letters business to a parcels business.
**About You**
Are you looking for a job that delivers more? When you join Royal Mail, you join an organisation that achieves something extraordinary every day. We’ve been trusted by the nation for more than 500 years. You’ll be at the heart of your community, vital to your team, and part of an organisation that delivers for the nation.
This is a role packed full of influence, challenges and responsibility, so we need someone who is flexible and can excel under pressure. Customer focussed, team player, results driven, inspiring leader – you know how to get the best out of our people and deliver the best to our customers.You can empathise, motivate, coach, and collaborate, and will relish the opportunity to be part of our historic transformation from a letters business to a parcels business, whether that’s through reduced cost, innovative work practices or data driven ideas.
We’re looking to you to bring your skills and experience to make brilliant things possible.
**Next Steps**
Ready to apply? Then complete your application online and submit your CV. If successful, you’ll be invited to a face-to-face assessment on Monday 4th November where you’ll have the chance to showcase your abilities and passion. You’ll also take part in a capability-based interview and a short management scenario exercise – more details will be provided on the day.
Royal Mail are proud of our diverse employee network groups and the active role they play to support belonging and encourage a positive work environment. We are firmly committed to inclusion and passionate about our people representing the communities we serve.
Trust forms the foundation of everything we do in Royal Mail. We want to be transparent about what kind of qualities we are looking for and build trust from the very beginning of your journey with us. The first step is your interview, and we mean ‘your’ interview.We want to give you the opportunity to shine. To enable you to do this, we will provide you with your interview questions ahead of the interview taking place. This will allow you time to prepare, and ensure you have your best examples in mind.
Royal Mail Group values both trust and our people.
We are happy to support your need for any adjustments during the application and hiring process. Please share the details within your application if required.
We are Forces family friendly and a Gold signatory to the Armed Forces Covenant. We welcome applications from ex-Armed Forces personnel, reservists, veterans, cadet instructors and military spousespartners.
For more information on Royal Mail Group and our values please click here: https:www.internationaldistributionsservices.comenabout-us
**Closing Date:** Thursday 24th October. Please note, this advert may close early if the appropriate number of applications has been reached.
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**Job Segment:**Operations Manager, Manager, Operations, Management
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