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The Customer Service Advisor will take incoming calls from TV Licensing customers with varied requests from setting up a new licence or advising us of a change of address to asking questions regarding our policies and regulations.
You will responsible for accurately capturing data and entering it on to the relevant systems to ensure customer licence details are kept up-to-date and providing a quality service to achieve first time resolution while promoting the legal requirements for a TV Licence.
The successful candidates will be rewarded with a £22,542 pa basic salary on a permanent full-time contract.
The role offers hybrid working arrangements (to be considered, candidates must live in a commutable location to our assigned Darwen office for office working).- 5 hours per week on rotational shifts between 08:30 & 18:30 Monday to Friday.
Job Description:
What we’re looking for:
You will need to have excellent communication, listening and questioning skills, be customer focused, computer literate with the ability to work under pressure while meeting agreed targets.
Previous Contact Centre experience is essential. We also welcome applications from Welsh Language speakers of all levels.
You may have experience of the following: Customer Service Advisor, Customer Service Representative, Customer Service Executive, Customer Service Officer, Call Centre, Contact Centre, Call Centre Operative, Contact Centre Operative.
About Capita TV Licensing
At Capita TV Licensing, we’re supporting the world’s oldest national broadcaster. We harness the latest technology so the BBC can continue to create high-quality, independent programmes that inform, educate, and entertain millions of people around the UK, and the world.Our teams visit four million addresses each year to check for license evaders, and they generate over £65 million of revenue, helping to fund the running of the BBC. Join us and discover better as you shape the future of public television.
What’s in it for you?- A competitive basic salary of £22,543 pa
- 23 days’ holiday (rising to 28) with the opportunity to buy extra leave
- The opportunity to take a paid day out of the office, volunteering for our charity partners or a cause of your choice
- Company matched pension, life assurance, a cycle2work scheme, 15 weeks’ fully paid maternity, adoption and shared parental leave, paternity pay of two weeks…and plenty more
- Voluntary benefits designed to suit your lifestyle – from discounts on retail and socialising, to health & wellbeing, travel and technology
- Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform
Our purpose is to create a better outcome for you.
What we hope you’ll do next: Choose ‘Apply now’ to fill out our short application, so that we can find out more about you.
We’re an equal opportunity employer, which means we will consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic.We recruit and develop our people based on merit and their passion for creating better outcomes.
Location: Darwen - India Mill Centre, United KingdomTime Type: Full time
Contract Type: Permanent