Food & Beverage Operative - Mercure - ref. m37162923

apartmentMercure Cardiff Holland House Hotel & Spa placeCardiff calendar_month05/02/2025

Job Ref: AM13999Branch: Mercure Cardiff Holland House Hotel & SpaLocation: Mercure Cardiff Holland House Hotel & Spa, CardiffSalary/Benefits: Competitive SalaryContract type: CasualHours: Part TimeHours per week: 0Posted date: 03/02/2025Closing date: 05/03/2025

Would you like to work for a company that gives you:

£250, up to £1000 cash incentives when referring a friend to come and join our team - T&C’s apply
Long service recognition Cash bonus and free overnight hotel stays for services from 2 years and up.

Rewards your hard work by offering you the below team benefits when you join us:

Meals provided whilst on shift
Sales incentives and initiative rewards
Discounted / Free use of leisure facilities – “Hotel specific”
Free Car Parking – “Hotel specific”
Stays in our hotels at discounted prices or
Even free stays in our hotels as one of our rewards & recognition incentives,
Opportunities for your personal development within the Hotel Group Brand Portfolio
Fully funded apprenticeships – T&C’s apply
Annual Holidays entitlements inclusive of Bank Holidays
Opportunity to buy additional holiday entitlements
Pension enrolment

Does the below sound like you?

Passionate and willingness to learn
Positive attitude and someone who makes our guests smile
Genuinely friendly and caring
Enjoys working as part of a team
Ambitious and hard working
Good organisational / time management skills.
Resilient, creativity, able multitask and can work under pressure
Good command of English language to enable communication with the team
Good communication and excellent grooming standards
Ability to work morning, afternoon/evening, and weekends
Deliver exceptional customer experiences all the time
Is the Food & Beverage Assistant role for you for you, do you have you the skill set and experience to take on this role? Then what’s stopping you?

Klarent Hospitality are recruiting for a Food & Beverage Operative.

We offer our employees excellent opportunities to grow and develop within the Klarent Hospitality Group Brand Portfolio, we pride ourselves on ensuring that our staff are rewarded and recognised for their hard work, commitments, and long service.

Klarent Hospitality operates branded hotels in key locations across the UK and Ireland. We will nurture talent and smart investment to drive superior performance and growth.

The Role:

Food & Beverage Operative supports their team in delivering exceptional customer service
Your working areas may vary i.e, F&B Operative may work in the: Bar, Restaurant, Breakfast, Room Service and/or Conference and Events
You will be the face of the outlet, communicating with the kitchen and the guests alike ensuring a smooth and memorable experience
Welcome guests in a polite and friendly manner, consistently demonstrating great customer service
Have a visible presence within your working area
Ensure that all customer requests and queries are responded to promptly and effectively
Able to learn from points of complaints to enhance future customer service
Deal with guest complaints and reacts in a friendly and efficient manner, always ensuring guest satisfaction
Have a good insight knowledge of hotel and the hotel’s products

The 4-star Mercure Cardiff Holland House Hotel & Spa is a modern hotel ideally located in the city centre of Cardiff, with 172 spacious bedrooms. The hotel is perfectly suited for business and leisure travellers big conference room, excellent transport links, restaurant and our hotel lounge, the Urban Bar & Kitchen as an ideal spot for dining and good drinks.

For the relaxation and well-being of the guests, the hotel offers an 18-metre swimming pool, steam room and jacuzzi. Mercure Cardiff Holland House Hotel & Spa is a great place for a business trip or for those guests who are looking for a weekend away.

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