[ref. c95895504] Retail Marketing & Operations Manager
About Seraphine
Seraphine is a global leader in maternity and nursing wear. With over two decades of experience. What we do at Seraphine is more than just fashion and clothes. We help women feel confident in their changing bodies and enable them to continue to express the choice and style they had prior to pregnancy and during pregnancy, whilst providing them with product innovations that make motherhood a breeze.
We're more than just a clothing brand. We're a community that understands the unique needs and challenges of expectant and new mothers. Our commitment to quality, comfort, and style has made us a trusted choice for women worldwide.
Workplace and Culture
Driven by innovation and a passion for excellence, our team thrives on achieving market-leading results. We value resourcefulness, dependability, and diverse perspectives, fostering a culture of go-getters who push boundaries every day. At Seraphine, we do what we love and invite exceptional individuals from all backgrounds to join us on this exciting journey.
Purpose:
The Retail Marketing & Operations Manager will oversee the seamless integration of marketing initiatives with operational excellence to drive customer engagement, sales growth, and brand presence across retail stores.
Hybrid - 3 days from central London office and 2 days from home.
Salary 46k
Accountabilities:
- Develop and execute marketing strategies and campaigns to increase foot traffic, sales, and customer engagement across retail locations.
- Oversee all day-to-day retail operations, ensuring efficiency, compliance, and an exceptional customer experience.
- Track and report on sales, customer sentiment, and marketing effectiveness to grow active customer base and exceed sales targets.
- Manage and support retail teams, as the point of liaison between global retail teams and head office, streamlining communications.
- Proven experience in retail marketing, operations, or a similar role, with a track record of driving sales and operational excellence.
- Strong analytical, leadership, and communication skills, with proficiency in retail and marketing systems.
- Process oriented with a drive for paramount efficiency.
- Highly numerate with strong Excel competencies.
- Results-driven, highly organized, and adaptable, with a passion for enhancing customer experiences and achieving business growth.
- Annual leave entitlement – 25 days paid holiday + any bank/public holidays.
- Birthday Leave – Paid day off for birthday.
- Early finish Friday – Early finish on Fridays at 3pm.
- Core Hours – Core hours are from 10:00am – 4:30pm.
- Staff discount – 50% off on full-price & 20% on sale items.
- Life Assurance.
- Income Protection.
- Auto-enrolment Pension Scheme – 5% Employee and 3% Employer contribution.
- Employee discount benefits via Enjoy Benefits Hub: Gadget Insurance, Cancer Screening, Pet Insurance.
Upon successful completion of the probationary period:
- Salary Exchange Benefits: Enjoy Technology/Mobile Phones, Will Writing, Holiday Exchange Buy/Sell, Workplace Nursery (saves both Tax and NI), Gym Benefit, Cycle 2 Work.
- Health Cash Plan: Medicash – Dental Treatment, Eye Tests/Glasses, Physio etc.
On the completion of 1 years’ service:
- Electric Car Scheme.
- Enhanced Maternity/Paternity Leave.