[ref. q0473918] Credit Control Apprentice (Apprenticeship) - Dudley
Duties include:
Debt management and collection of customer accountsResponsible for own section of ledger
Achievement of agreed collection targets
Provide reports on performance of accounts
To control and monitor the daily debt
Monitor cash allocation and propose corrective action on allocated accounts where needed
To ensure correct procedures and processes are in place as per credit policy established to chase payments from customers on a regular basis
To escalate serious issues to Team Leader or the Credit Manager
To ensure all daily task are achieved i.e. unallocated cash, taking accounts off dispute, chase customers when promise to pay date fails to result in payment
Ensure that your customers are your first priority and excellent customer service is delivered at all times
Manage a high level workload and pick up any ad hoc projects to support the department
Ensure that all Business Operational Manager queries are resolved within agreed timeframes
Ensure all Client queries are resolved within agreed timeframes
Other general administrative duties associated within the Finance Shared Service Centre
To develop effective regular communication links with stakeholders
Accountable for delivering against own role description
To take ownership of targets and objectives
Training
Credit Controller and Collector Apprenticeship Level 2
This credit controller and collector apprenticeship is designed to develop the core knowledge, skills, and behaviours in credit management and collections principles, regulatory requirements, and professional standards, and enable an apprentice to apply these within their everyday role.
It’s a great introduction to a career in credit control for both new employees and existing talent across all sectors and within a range of organisational functions including operations, policy, sales, financial risk and customer relationships.
Our Credit Controller apprenticeship programme integrates two modules of technical training delivered in partnership with the Chartered Institute of Credit management (CICM) to achieve the Certificate in Credit Management. This is a fantastic opportunity to build technical knowledge which is supported by work based experience.This ensures that learning and skills are directly applied to the apprentice’s role, and maximises the time used as part of off-the-job training.
CICM modules:
Business Communication and Personal Skills.Credit Control and Collections.
Self-study:
Innovative skills development - To complement the technical training, apprentices receive access to a series of online modules designed to support the development of sector relevant skills at the right time for their job role. Set within the context of familiar financial sector settings, learners are challenged to think about their role and the critical skills they need to develop to have a successful career working in finance.
Microsoft Specialist Skills - Optional modules covering core Microsoft products; online tuition supports learners in preparing for Microsoft accreditations.
An apprenticeship has to be relevant to the job you are undertaking and you must dedicate time to off the job training, as well as completing knowledge, skills and behaviours associated with your apprenticeship.
Qualifications requiredGCSEs grade 9/A*-4/C including Maths and English
Skills required
We make sure colleagues have the support, tools and training to do their job well.Keeps colleagues and customers informed about changes that affect them
Listens to people’s needs and concerns, and act on what they tell us
Excellent IT skills including Word/Excel inc Pivot Tables
Good spoken & written communication skills
ProspectsFuture roles such as Internal grading system or Aspiring Manager Programme following the apprenticeship.
Qualification / Standard : ST0176 Credit controller and collectorDuration 15 Months