Receptionist Administrator - Emergency Department - Poole Hospital

As University Hospitals Dorset we are a three site acute trust with ‘university hospital’ status through our partnership with Bournemouth University, working with an annual budget of £730m.

We offer highly regarded health services, employing some 10,000 staff. Our ambitious £250m estates programme is well on the way to delivering state-of-the-art facilities over the next two years to meet the current and future healthcare needs of the populations we serve.

The thriving towns of Poole, Bournemouth and Christchurch give way to idyllic villages and unspoilt landscapes just minutes from our hospitals.

We believe that having a diverse workforce, and allowing people to be themselves, is essential in ensuring we offer an inclusive, welcoming and productive place to work.

We especially welcome applications from minority groups in the community who may be underrepresented in our workforce.

At UHD our active staff network groups are the Women's Network, Black Asian Minority Ethnic Group (BAME), Pride Network, European (EU), Pro Ability Staff Network, and the Armed Forces Support Group.

As a Trust we are proudly signed up to the Disability Confident and Armed Forces Covenant guaranteed interview schemes.

Job overview

Our busy Emergency and Urgent Treatment Care Department is currently seeking Receptionists to work a variety of shifts.

The administration and reception team provide vital support to our patients and clinical staff. If you have good communication skills, work well under pressure, have good clerical and keyboard skills and enjoy working in a team environment, are motivated and very flexible in your working patterns; then we would like to hear from you.

1. What personal qualities/attributes do you have that you feel will be beneficial to this post?
2. Give details of where you have worked with members of the general public together with an example of when you have demonstrated good customer care and relation skills
3. Describe a confrontational situation you have experienced. How did you deal with the situation and what was the outcome?

Answers should be typed into the Supporting Information section of your application form. Please limit your answers to 150 words per question. If you fail to answer the supporting questions above, your application will NOT proceed to the shortlisting stage.

Interview Date: TBC

Main duties of the job

The successful applicant will possess:

• Good IT skills
• Excellent customer service skills
• Manage own workload whilst effectively prioritising tasks
• Ability to work within a demanding environment, demonstrating a confident approach to difficult situations
• Excellent team player with good communication skill

Working for our organisation

Our values define who we are as #TeamUHD. They underpin everything we do now and in the future. They define how we treat our patients, visitors, and each other, our valued teammates and colleagues.

UHD are investing in services across the Trust, with many being transformed and developed following merger and the New Hospital Programme.

This means that some services may move site this year or next, either temporarily or long term. Recruiting Managers interviewing for this role will be happy to answer any specific questions that you have about this at interview.

Detailed job description and main responsibilities

To understand the role in more detail please read the full job description and person specification documents which are attached to this advert.

Person specification

Qualifications

• Good level of general education
• Vocational Level 3 qualification in Customer Service / Management of Administration or equivalent knowledge base

Experience

• Experience of clerical duties in office / administration environment
• Customer service experience
• Experience in the use of IT / computer skills

• Experience of working in the NHS or on a reception desk

Knowledge

• Ability to respond to a range of people in a courteous and professional manner
• To understand and be able to maintain confidentiality

• Ability to answer patients queries or know where to refer them

Technical Skills Competencies

• Competent in using Microsoft Office Software
• Excellent communications in person, via telephone and written
• Able to demonstrate attention to detail and to work with accuracy when undertaking repetitive tasks.
• Good keyboard skills requiring high percentage of accuracy.

• Previous experience in communicating with senior clinical / managerial colleagues and patients
• Experienced user of University Hospitals Dorset IT systems, i.e. eCAMIS / Systm1 / Agyle

Personal Attributes

• Interest in working in the healthcare sector/NHS environment
• Methodical approach to organising work, ability to prioritise
• Ability to work and remain calm under pressure
• Well presented, professional behaviour, settling and maintaining a high personal and professional standard that enables effective working relationships with other

Language requirement

• Able to speak English as necessary to undertake the role

Please note:

Staff recruited are expected to be available to work flexibly across all our Trust locations to meet service demands.

This advert may be closed early if sufficient applications are received.

COVID-19 vaccination remains the best way to protect yourself and our patients from the virus when working in our healthcare settings. Whilst this vaccination is not a condition of employment we do encourage our staff to get vaccinated.

Internal Candidates: staff employed prior to merger who voluntarily change jobs will be appointed to UHD terms and conditions.