Commercial Operations Director

Description

Commercial Operations Director | Manchester | Fashion | £75k

Zachary Daniels are supporting a high growth fashion brand with the appointment of a Commercial Operations Director.

Sitting at the crossroads of Operations, and finance/strategy, you'll be the engine behind growth: bringing clarity to complexity, improving margins, and leading high-impact projects across logistics, customer experience, and internal processes.

What You'll Own:

• Own weekly/monthly financial reporting with actionable insights
• Manage our in-house Management Accountant and monthly management packs

• Manage 3PL relationships (UK, US, EU), returns, freight, and fulfilment
• Ensure warehouse/packaging standards match our brand quality
• Optimise systems, data tracking, and SLA performance

• Collaborate with Buying & Merch teams to optimise buying and stock levels
• Avoid overstock, margin erosion, and cashflow issues

• Drive initiatives that reduce costs and boost contribution margin
• Improve international logistics, tariffs, and duty handling

• Lead the Customer Service function through our CS Manager
• Enhance our end-to-end customer experience as we scale

What We're Looking For:

• Commercially sharp & financially fluent - you get unit economics, cashflow, and margin
• Experienced in DTC e-commerce with solid knowledge of 3PLs and global fulfilment
• A natural operator - great at building systems, streamlining workflows, and reducing waste
• Hands-on and high energy - you don't wait for permission; you drive clarity and results
• Comfortable working directly with founders and contributing to big-picture thinking
• Proficient in Excel / Google Sheets and not afraid to get into the data
• A great human - collaborative, calm under pressure, and genuinely positive to be around

What You'll Get:

BBBH: 33458

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