Senior Standards Systems and Process Manager
London
Senior Standards Systems and Process Manager
Job Location UK-London
Job ID 2024-1658
Position Type Permanent Full-Time
Post End Date 17 01 2025
1 The &lsquo standards management workstream looks after and implements the governance arrangements
for developing standards and monitors compliance It also develops manages and seeks continuous
improvement of internal policies processes and procedures
2 The &lsquo standards delivery workstream leads on economic assessments and supports the development of business cases to change standards It also provides technical expertise on regulatory policy to projects and cross-industry committees
3 The &lsquo policy and strategy workstream sets the strategic direction for the future development of
standards Its expertise in regulatory policy helps influence changes to legislation related to standards
It works closely with industry bodies like the Department for Transport (DfT) and the Office of Rail and
Road (ORR)
As a Senior Standards Systems and Process Manager (known internally as Senior Standards Manager) you will be part of the standards management workstream You will manage end-to-end processes on the lifecycle of railway standards effectively and efficiently acting as the single point of contact for internal and external stakeholders In addition you will lead the use of RSSBs content management tool (Component Content Management System - CCMS)
Responsibilities
Essential
Job Location UK-London
Job ID 2024-1658
Position Type Permanent Full-Time
Post End Date 17 01 2025
Overview
One of RSSBs functions is to develop railway standards on behalf of the railway industry in Great Britain Standards are an agreed way of doing something They support the railway to function as a whole system help manage risks open markets and reduce costs as the industry does not have to keep reinventing the wheel
The Standards Management Policy and Strategy team leads three workstreams to support the development of railway standards1 The &lsquo standards management workstream looks after and implements the governance arrangements
for developing standards and monitors compliance It also develops manages and seeks continuous
improvement of internal policies processes and procedures
2 The &lsquo standards delivery workstream leads on economic assessments and supports the development of business cases to change standards It also provides technical expertise on regulatory policy to projects and cross-industry committees
3 The &lsquo policy and strategy workstream sets the strategic direction for the future development of
standards Its expertise in regulatory policy helps influence changes to legislation related to standards
It works closely with industry bodies like the Department for Transport (DfT) and the Office of Rail and
Road (ORR)
As a Senior Standards Systems and Process Manager (known internally as Senior Standards Manager) you will be part of the standards management workstream You will manage end-to-end processes on the lifecycle of railway standards effectively and efficiently acting as the single point of contact for internal and external stakeholders In addition you will lead the use of RSSBs content management tool (Component Content Management System - CCMS)
Responsibilities
- Accountable for the effective end-to-end management of processes that support standards governance Monitor their performance analyse trends generate reports and identify areas for improvement
- Deliver excellent support and customer service to internal and external stakeholders understanding their needs gaining their trust and representing RSSB as the subject matter expert on managing processes that support standards governance
- Lead the analysis and documentation of &lsquo as-is processes and the definition and deployment of the &lsquo to-be processes and solutions with the use of modelling Develop internal policies and processes and procedures with automated workflows so they are effective easy to follow and well understood by others and keep them up to date
- Provide effective management of RSSBs content management tool (Component Content Management System - CCMS) Develop and provide training and support to others Lead on best practices to promote consistent and effective use of the tool Support and facilitate the transition to a digital transformation of standards and the development of a standards customer hub
- Support the design and implementation of solutions to improve process efficiency and effectiveness with automatic workflows Manage lead and oversee user acceptance testing of updated or new tools processes or procedures
- Support the development and delivery of training materials to support the adoption of new tools or improved processes
- Stay up to date on best practices and emerging technologies for process improvement
- Support the delivery of RSSBs commercial work programme
Essential
- Experience in operations management or equivalent
- Experience working in and administration of structure authoring component content management systems (CCMS) or proprietary requirements management databases
- Experience working with stakeholders understanding their needs and delivering excellent end-to-end customer service Experience managing supplier relationships
- Analytical skills w
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